BPO Columns 2011

Can you write? Can you specifically write about outsourcing? If yes, consider publishing your article on bpmwatch.com today! We cannot provide links to your articles from the column section, you must host your article on our servers. If you want us to link then we will do so from our “News” and “Research” sections.

December 2011

November 2011

October 2011

Latest Columns

Call Center December 2002 News

December 2002 Wrong image may spoil the great Indian BPO partyPublic opinion against outsourcing might spoil the great Indian business process outsourcing party. According to a recent research, one of the biggest problem that the companies would face while outsourcing to India is a bad corporate and public image. “We anticipate that moving customer support […]

Communicating With Customers When You Are Powerless

It is far easier to relate to customers when you have something to bring to the table. It is far more difficult to communicate when you have nothing to offer, or are powerless to change the situation. Given this situation the magnitude of the problem can quickly increase. The obvious resolution is still by empowerment, […]

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