BPO Columns 2011

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December 2011

November 2011

October 2011

Latest Columns

Calls Per Hour Is Fading

Traditionally, calls per hour have been an almost universal productivity measurement. In fact, many call center managers have viewed calls per hour as virtually synonymous with “productivity”. Sure, there have always been concerns about sacrificing quality for quantity. But, in practice, calls per hour has been the preferred benchmark for establishing productivity standards, comparing performance […]

BPO Company Profile – WNS

WNS began its journey way back in 1996. In the past 16 years they have cemented a leadership position in the Business Process Outsourcing industry. WNS entrenched their presence in the market with its in-depth domain knowledge, global delivery network and operational excellence along with a holistic partnership approach. Cross industry focused approach in offering […]

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