2016; Extraordinary Yet Challenging Year for BPM Industry

Business Process Management has turned out to be an awesome accomplishment for some organizations around the world, particularly in the eastern world, there has been a gradual shift from the conventional outsourcing trends. BPM trends are evolving to change the dynamics of business processes, becoming vital for businesses that offer several services and are dependent on vendors to support their business goals.

The year 2016 is expected to witness changes in the outsourcing trends when it comes to customer expectation, service providers, data security, cloud adaptation, and many more.



1. Cost effective, but quality services

Businesses expect enhanced services while keeping a tab on the costs spent for these services. They rely upon to embrace a particular methodology where the responsibility is of the BPM partner deliver expected customer services. Customers will be less keen to work with merchants who attempt to win ventures by offering advantages and freebies. Clients are working towards lessening their capital expenses while looking for developing the services quality they are outsourcing.

2. Streamline the utilization of numerous suppliers

Rivalry among IT outsourcing organizations has been more extraordinary as of late and will just keep on increasing in 2016. With numerous organizations intrigued by updating their key advancements through cloud and examination, it is normal that numerous suppliers of outsourcing IT administrations will feel the weight to bring down their cost so as to draw in a positive offer of customers.

3. Security takes the center stage

Security has been an essential perspective, and also one of the patterns impacting the outsourcing methodology in 2016. This will reflect in the new and enhanced approaches to battle security hacks of classified and sensitive information. One of the setbacks in the client’s response to cloud innovations is information security. Migration to cloud has been obstructed by the worries identified with information security and protection fears. Numerous organizations that are careful about embracing the cloud advances have taken up the hold on and watch approach.

Cloud administration suppliers have perceived this obstruction and are working towards enhancing the security and dependability issues. It is accepted that the consideration on change of information security will build the pattern of organizations selecting cloud over customary equipment based frameworks.

4. Heading towards a centralized system

Multinationals are concentrating on having incorporated frameworks. One of the primary explanations behind the expanding fame of the concentrated framework is, to lessen the reliance on investors. Numerous organizations want to reconstruct their IT operations framework so that their whole IT exercise can be done from a solitary administration focus.

The fixation will be on administration focuses that will have the ability to serve each inside division of an organization. Service suppliers will be relied upon to be sufficiently adaptable to adjust to the progressions and give quick services 24/7 when needed.

5. Cloud computing

According to the Markets, before the end of 2016, cloud computing industry will be worth $121 billion. As one of the IT outsourcing patterns in 2016, it is expected that cloud-based innovations will be all the more ordinarily advanced. The individuals who don’t yet grasp the reason of cloud computing can lag behind rivalry, particularly in light of automation, as well as cost effective contrasted with manual procedures.


2016 will be an extraordinary and testing year for IT outsourcing organizations. The changing business environment and requests of the customers will pose new difficulties, hard to handle without master learning.

About Ritesh Sanghani

Ritesh Sanghani is a Director at Hi-Tech BPO for the past 15 years. He has worked with several international clients and has executed BPO projects of varying scales and complexities.

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2016; Extraordinary Yet Challenging Year for BPM Industry
2016 will be an extraordinary and testing year for BPM industry. Here are top 5 outsourcing developments The changing business environment and requests of the customers will pose new difficulties, hard to handle without master learning
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