Recent years witnessed a rapid change in the delivery model of legal services. Many of the law firms start relying heavily on litigation support outsourcing services to scale up their in-house capacities and gain cost competencies. The concept of litigation support outsourcing emerged in 1970s. Let us look at some of those reasons behind this growing importance of litigation support outsourcing in BPM industry.
- Cost Savings
As most of the business process management (BPM) services, the prime attraction in litigation support outsourcing is also cost effectiveness. Litigation support departments are often expensive to operate, since its infrastructure/hardware capabilities need to be purchased and replaced continuously. Application software that is required to handle litigation operations and trained professionals for handling these tools are also costly. Here comes the need of litigation support outsourcers who can offer better cost benefits along with latest technology and software services.
- Core Competency
Attaining core competency through ‘e-discovery’ is another advantage of litigation support outsourcing. In e-discovery, information is stored or exchanged in electronic or digital formats. Operating e-discovery business for non legal matters helps lawyers to function well in core areas. This facilitates lawyers or legal professionals to focus well with in core areas. At the same time associated processes like ESI processing, forensic analysis, storage, database creation, hosting, software configuration, etc are well managed by the outsourced vendor.
- Reduced Turnaround Time
Litigation support outsourcing can reduce the work cycle time to a considerable extent. As service providers as well as in house employees work on simultaneous projects, it can be completed quickly. Process automation and efficient operations also adds to reduced time in operations.
Risk that arises due to losing client’s e-discovery data or ESI processing error can be tackled efficiently. Litigation support outsourcing helps to keep away from such risky errors by managing data storage and related activities in an efficient manner.
Small and mid-size firms with limited number of employees often look for litigation support services to scale up in the same manner as larger firms and to manage workflow challenges. By outsourcing to external vendors, organizations can enjoy much flexibility in staffing and can avoid the overheads associated with full-time, permanent employee.
Law firms are now greatly employing litigation support operations for automation of business processes. This can make the operations much faster with increased efficiency. Reduced cost factor also attracts client companies to a wide extent. Outsourcing such services in organizations proved to be success in the long run, provided the client company has to select an established service provider. Choice on this can be done after analyzing the past performances of the service provider as well as company requirements. If client can do this part with failure, they can ensure improved operations and hence increased output.