February 20, 2012: The year 2012 is expected to witness the beginning of a new era- the cloud age. It is expected that the technology and outsourcing industry will experience a major shift this year. Chances are high that the outsourcing industry will move towards cloud computing on a larger scale.
For the past five years, cloud based technologies has made tremendous impact on the business world and this is evident from the tenfold increase in the number of cloud service providers. The year will bring about changes in the technologies based on the cloud.
A new law is going to be implemented in United States to check outsourcing of job. If the proposed law is implemented; it will create job opportunities within the United States. It is estimated that it will create hundred thousand job opportunities in the US. The proposed bill in the area of outsourcing is protective in nature, which will force the companies to bring back jobs. Cloud computing will help the companies to cut down the cost in that event.
In the year 2012, it is expected that about 75 per cent of the companies will go for cloud services, which will extend to more than one year. The adoption rate of cloud services is increasing significantly. Cloud services offered in the market like the iPhone 4s iCloud is going to increase the demand of cloud services. Companies are also experiencing increase in return on investment from cloud. A recent survey has observed that more than 80 per cent of the companies using cloud services save dollars.
In an attempt to increase productivity, companies will look for all possible alternatives which will include opening up the door for new mobile workforce. More over there will be an increased use of multi channel solutions. As a result of increased broadband and smartphone connectivity, there will be an increase in the number of internet users across the world. It is estimated that based on the current increase in the number of internet users, the number will increase at a rate of 20 per cent per year. The number of internet users has increased to 2 million in January 2011.
It is expected that the outsourcing environment within the United States will improve and the best sign for it is the increase in the use of cloud services. From 2012 onwards, it is said that the outsourcing industry will witness continued growth of the United States economy. The growth will be fuelled by optimization, cost cutting and improved efficiency, all being the outcome of cloud services. It is estimated that the US call center business will earn revenue of USD 23 million in 2012.