Banco Supervielle S.A has seen considerable growth in the last 15 years and has currently become one of the major private banks in the Argentine Republic. Founded in 1887, the directors of the company now show significant focus on improving the administration of technology services. The organization currently provides financial and banking services for small as well as medium sized companies as well as individuals.
The banking network of the organization currently includes 103 branches, 270 ATMs and 66 service centers located in major provinces of Argentina By leveraging appropriate strategy, the company has managed to achieve BPM excellence, sustained organic growth and increase their market share in the financial and banking services of Argentina.
In recent times, the board of the bank has been focusing on improving IT-business alignment, risks and resources administration as well as improving value-added services. In addition, the organization has also been working on improving corporate governance. Mergers and Acquisitions has helped the organization achieve exponential growth.
DNA-High Performance Culture Program
Recently, a team from Supervielle team along with the help of consultants from Deloitte & Co. implemented a program in order to improve the BPM services of the company. The program called ‘DNA-High Performance Culture program’ has helped the organization generate considerable business outcome through business process management. These outcomes have improved time-to-market, reduced cost-to-income and improved customer service.
The Retail Project Sales Business Process Management project has resulted in the reduction of the customer service time by around 70 percent and lowered operating costs by around 20 percent. In addition, this has curtailed document transportation and printing has also been reduced by 50 percent.
The program also reduced the amount of human interaction needed for transactions. Transactions that needed human intervention to give approval in customer scoring and credit analysis was reduced from 50% to 5%.
As a result of all this, the company has showcased excellent business outcomes which are BPM-driven. The program was led by Veronica Vidal Riera who is process architecture manager at Banco Supervielle.
It defines and prioritized the process map of the bank with the organization strategy as the basis. After the Definition phase was done with, the goal was to redefine completely the support and commercial processes of the bank with a customer-centric approach.
Gartner Inc. has announced Banco Supervielle as one of the winners of the Gartner BPM Excellence Awards in North America. The company will describe about the program that won it ‘Best Business Outcome Driven by BPM’, one of the Gartner BPM Excellence awards, at Gartner BPM Summit taking place from April 2 to 4 at Gaylord National Resort and Convention Center, National Harbor in Maryland.