2012 saw continued growth in the BPM industry with focus on uptake, a lot of success stories and also emphasis on market growth. Gartner has come out with its own BPM predictions for 2013. Meanwhile, Jim Sinur, vice president at Gartner Research, evaluates the year 2012 and expresses his own views and opinions regarding what the trends would be like in 2013.
Analysis of 2012
Benefits for business: Businesses derived continued benefits in the form of rates of return above 15% and payback in the cases of quick investments. When companies invested in multiple projects intended for cost savings and revenue generation, the investments paid off pretty well.
Market Growth: In spite of there being a couple of consolidations and acquisitions a lot of new companies still entered the market. Software field saw growth more than 15 percent while sweet spot vendors experienced over 25% growth.
Politics and successes: A number of programs ran into conflicting goals and fiefdoms, however, success proved to be more of an attraction. A significant number of innovative projects have been delivered during 2012. Smart process also saw its implementation in projects.
Process programs: Successes in the projects in organizations encouraged them to integrate these process projects to process programs.
Problems with skills and commitment: Even after these many years, BPM industry still suffered from lack of skilled and committed personnel. BPM vendors who have continued to stay ahead always focus on skill and the hope is that the trend followed by these top vendors will continue on to the next year.
BPM Predictions for 2013
BPM seems to be losing its shine especially with CIOs. There seems to be potential for leveraging several entities inside BPM such as big data, social, cloud, mobile and poly-analytics. Businesses seem to be focusing on intelligent processes, with IBM’s ‘Smarter Planet’ and GE’s ‘brilliant machines’ as examples. Robotics and agent-based BPMs may prove to be the next big things.
Innovation for knowledge workers and managers: Managers and knowledge workers will have increased opportunities for goal orientation, optimization and also establishing constraints in the case of free range processes.
Process programs to be utilized to train internal resources: The process programs will be put to use at a greater pace and will be integrated as part of the organization culture to train and educate internal resources.
Innovation will rule over politics: Innovation will drive growth in organizations and abate the politics so that emphasis on progress will be prominent.
Solution Integrators (SI) to meet the skills gap: Solutions Integrators are rapidly filling the skills void. SI are also building IP over BPM suites.
Management consultants to reach CX level: With the success stories of organizations and SI building IP over BPM suites, management consultants will seek a greater role. They can suggest transformation which they can demonstrate with the help of tools, methods and successes.
BPM will grow further and be successful especially with services like mobile and cloud. Jim Sinur sees bright prospects for the BPM industry in the year 2013.