Business Platforms to drive future BPO growth

December 13, 2011: Business Platforms are considered as the future of BPO, where benefits of standardization, cloud computing and SaaS are combined into a single managed service model.

Technology platforms are developed from the bottom to the top to allow web services, including 3rd party applications and 3rd party data, to be accessed by the end user as and when they require it. In addition to this, a business platform helps users to easily differentiate between different layers of the stack. Platforms also help in developing ecosystems that are capable of sustaining themselves by creating low cost or free applications. Platforms also help users to remove and change various features and components.

Businesses can now explore transformation to a desired future state quickly in the case of specific business process or set of processes. This helps service providers to offer their services to clients quickly and inexpensively. The concept of business platforms is not about selling products, but about the service provider’s ability to work with the clients to enable achieving the desired business results.

Business Platforms have the following key elements;

  1. Business platforms deliver standardized business processes
  2. Service providers are in charge of managing the entire business process related to the business platform
  3. Offer the software as a service platform, and support public or private cloud infrastructure around it
  4. Business platforms give importance to business outputs rather than inputs
  5. Business platforms help to offer services to more than one customer.

Business platforms when executed effectively will help clients to drive innovation through process re-engineering, greater flexibility and enhanced productivity. It helps business to meet changes in the dynamic market and offer high quality process work flow.

Gone are those days when clients used to spend millions of dollars for outsourcing. Business Platforms helps clients to integrate hardware, software, labor and process expertise. This helps clients to reduce their operating expenses. The clients have to pay based on the outcome of the business, which makes it more reasonable for them. The reduced cost element helps clients to cope up with the economic difficulties of the present day. According to a recent study about 80 per cent of the clients want to standardize their processes, which call for the need of business platforms.

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