Outsourcing has become an inevitable component in many businesses. Competitive advantage and cost effectiveness are the main attractions that result in increased business process management (BPM) services. This enabled the creation of lot of job opportunities in BPM sector and a great drive of professionals to the field. But a question that is worth to be discussed in the situation is whether the rights of the workers in an outsourced environment are being addressed in the desired way?
Business Process Management in the context of labor means a company outsources workers from any service provider to carry out their normal work or part of work. Protection of workers right is a matter to be discussed in this scenario. Rapid concerns have risen especially in Nigerian labour market for the protection of labor supplied by the employment agencies.
Actually outsourced workers are equally entitled to all the rights guaranteed by national law and international best practices just like any firm’s normal employees. The basic rights allowed to workers include
- The Right to Join Trade Unions
- Adequate Remuneration
- Access to Training
- Maternity Rights
- Rest Period
- Holiday with Pay (Annual Leave)
- Right to Redundancy Employment
- Minimum Age Provisions
- Protection against Discrimination
- Work Safety and Health
Role of Labour Ministry
The Federal Ministry of Labour and Productivity is the statutory body for protecting worker’s right in Nigeria. The labour law ensures adequate means of livelihood and suitable employment for workers with just and humane work conditions. The labour policy of the country provides health, safety, and welfare for workers and highlights the need for equal pay for equal work without bias.
Recently there were many complaints of unfair labour practices from outsourced workers employed especially in multinational companies. To answer the situation, labour ministry checked the licensing and certification of labour contractors/private employment agencies. They also claim that there is provision to cut the license of labour contractors/private employment agencies that does not follow the underlying rules and regulations.
Employer’s prime interest is to maximize profits. They may not be concerned about the health, rights and well being of the human resources. Labor Ministry of Nigeria is taking steps to ensure the safety of workers as embarked under law. Monitoring organizations for their labour policies and practices, making employees aware of their rights, etc are the steps taken to remediate the situation.
Responsibilities of Service Beneficiaries and Providers
Business growth and work protection rights for workers must go hand in hand to maintain a balance in operations. This can be headed under the responsibilities of the service providers and the service beneficiaries. Service providers must provide all the obligations of an employer to his employees. Service Beneficiaries must discharge a safe and healthy work environment that ensures outsourced workers rights.