September 20, 2011: Call center agents in the Philippines will find some unique working conditions to make their life easier. Yes, the latest bill proposed by Gloria Macapagal-Arroyo focus on improved working conditions of the call center agents in the BPO and IT industry of the nation.
Gloria Macapagal-Arroyo who was the former president of Philippines has come up with a bill that proposes new legal requirements to enhance the working conditions of the employees in the outsourcing industry. The bill was a joint submission by the former president along with her son which focuses basically on the comfortable working conditions of the employees and its impact and future scope in the outsourcing sector and its benefits for the nation. According to her, once the bill is passed and implemented the employees will be much relaxed to work in the sector which may result in an improved productivity.
The bill can be considered as a crucial proposal for the Information Technology (IT) and Business Process Outsourcing (BPO) industry in the Philippines. There is a total of more than 400,000 employees particularly in the IT and BPO sector in the nation. Moreover it is calculated that the sector as such generates a total of around 5.7 billion US dollars revenue which is around 35% higher than the previous year. A sector with such potential can make immense contribution to the economy of the nation.
Earlier the government of Philippines has initiated aids for the uplift of IT and BPO sector by providing financial assistance, free training, conducting survey and research and etc. In the current scenario the government authorities feel that the huge number of workforce in the BPO sector especially in the call centers is undergoing stress and thus essential steps should be taken to make the employees feel better.
The bill proposed includes provisions for the employees in the call canter, particularly those who are in the night shift to be provided with facilities for refreshment. Moreover safety measures are also suggested in the bill. The employees will also be provided the right to make personal calls. These calls will not be monitored by the Business Process authorities.
The most important provision included in the bill is that from now onwards the employees will get the right to be part of labor union. They will also be allowed to form new labor unions which have the right to monitor the labor welfare programs followed by the BPO for the call center agents.
It is for sure that if the bill gets sanctioned by the concern authorities, it will obviously improve the working condition of employees in the industry resulting increased productivity and economic hikes to the nation.