Implementing ERP-BPM integration seems like a pretty straightforward business. However, making a few fundamental mistakes in ERP-BPM integration can cause the entire process to go wrong and have far-reaching implications.
Some of these common ERP-BPM integration mistakes made by Indian companies have to be kept note of and avoided in order to ensure a successful integration.
Insufficient knowledge about underlying architecture
Not knowing your system architecture can be one of the biggest mistakes in ERP-BPM integration. The underlying architecture has to be well-understood before beginning the integration. BPM has entered India very recently. Therefore, an outdated architecture can create huge problems. A service-oriented architecture (SOA) is the best for the smooth functioning of a BPM system.
A custom SOA solution can also be implemented to suit the business requirements and needs. This will help you be more familiar with your architecture enabling a smooth integration.
Another important factor that is necessary for a good ERP-BPM integration is the IT maturity of your organization. This means that the organization must be able to gauge the nuances of the integration process. If not, your company will not be able to provide adequate support to your implementation partner and would run into a lot of hindrances.
Extensive customization in your architecture and faulty ERP system
Many organizations in India have customized their business processes to a large extend which can lead to challenges during integration. In such a situation, the ERP-BPM integration will have to take care of integrating all the customized processes also. ERP systems do not give customized solutions, which makes the whole process cumbersome and complex.
There is also the possibility that ERP systems can be faulty. If proper testing of the ERP system is not done, it can lead to problems later. Before the integration, a thorough check of the ERP system is needed to check for configuration errors. Any changes, if needed, have to be performed carefully.
Neglecting the fragmented nature of your business processes
On no account should you ignore the nature of your business processes. If yours is a fragmented business process, where the functions are distributed over several systems, ERP-BPM integration can be quite difficult. Simplifying your business processes to reduce the fragmentation can be helpful before actually carrying out the integration.
BPM solutions available in the market are of two types mainly, ERP-embedded BPM tool and third party vendor tools. In ERP-embedded BPM tools, vendors provide BPM coupled with ERP systems. In the case of third party vendor tools, separate BPM systems are made available which are compatible with branded ERP suites.
The latter can be easier and better to be adopted. Having a proper knowledge of the do’s and don’ts before the integration process can help you avoid ERP-BPM integration mistakes to a large extent.