NOS Development and the Indian IT-BPM Industry

The IT-BPM Industry in India has impacted the Indian economy in a major way. Revenue growth apart, the industry has also impacted the socio-economic spheres of the country, including generation of new jobs and development of infrastructure.

India has speedily climbed to the top of the IT-BPM services Industry in the world and has become the global leader of this industry. India now faces the challenge to sustain its leadership position at the peak in the long run.

Thiksey Monastery, Jammu & Kashmir. Source IANS

Thiksey Monastery, Jammu & Kashmir. Source IANS

Need to develop NOS

One of the essential requirements to fulfil India’s objective of retaining the top position in the IT-BPM Industry at the global level is to develop and up skill talent.

The initiative to develop and up skill talent has been undertaken by IT-ITeS Sector Skills Council NASSCOM. In order to attain this objective IT-ITeS SSC NASSCOM has decided to develop National Occupational Standards (NOS).

Initiative taken to develop NOS

IT-ITeS SSC NASSCOM has initiated to develop National Occupational Standards (NOS) for all unique Job-roles in the IT-BPM Industry at the entry level. The development process for these NOS involves the member companies in the IT-BPM Industry.

These NOS are aimed towards providing a basic foundation for skill development training and certification programs in the long run.

Occupational Analysis for NOS Development

Occupational Analysis is the first step in the development of NOS. Occupational Analysis involves a complete scan of the industry and identification of the various occupations in the different sub-sectors.

In order to develop NOS, Occupational Analysis has been initiated in the four sub-sectors of the IT-BPM Industry. The four sub-sectors are:

  1. IT Services
  2. Business Process Management
  3. Engineering and R&D
  4. Software Products

The Occupational Analysis of the four sub-sectors of the IT-BPM Industry resulted in the classification of 67 unique entry level Job-roles in the industry. The Occupational Analysis is followed by Functional Analysis within the industry.

Functional Analysis for NOS Development

Functional Analysis is the basis of developing National Occupational Standards. In fact it is the primary instrument that is utilised to develop NOS. Functional Analysis is a process that undertakes scrutiny of different areas of work and identifies the outcomes or results that people should attain.

The Functional Analysis ascertains the unique contribution of every occupational area at their individual level. It identifies and establishes what makes one occupational area unique or different from all others. Functional Analysis helps to identify and develop possible NOS titles.

Functional Analysis has been carried out for all the 67 unique Job-roles that have been identified across the four sectors in the industry. Functional Analysis also undertakes the following functions for each of the 67 Job-roles identified under the Occupational Analysis:

  • Methodology for Functional Analysis
  • Functional Mapping Pictorial Representation
  • Functional Mapping

It is expected that with proper development and implementation of National Occupational Standards (NOS), the Indian IT-BPM Industry will be able to sustain its hold over the industry as its leader at the global leader.

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