DesiCrew Solutions Private Ltd has got to tell a different story unlike other giant BPOs. They are the pioneers in promoting rural BPO concept in India. They commenced their operation in the year 2005 in Bhavani, a small village in Tamil Nadu. Soon they expanded their operations to other villages in Tamil Nadu and by 2007 they established ten centers across the state. The company is currently headquartered in Chennai. DesiCrew has now got nearly 130 people across Chennai, Bangalore and Delhi.
DesiCrew specializes in providing backend services to their clients at a very low cost. Their vision of leveraging the rural talent pool and thereby providing competitive advantage to their clients has led to the introduction of new business model in BPO industry. They have located their service delivery centers in strategically selected rural and semi-urban areas of India. DesiCrew extend their services to Insurance, market research, internet and mobile, e-governance and social sector.
DesiCrew’s business offerings are detailed below;
- Generate, populate and moderate content-Their research team generates, modify and organize content based on the clients’ format on sites.
- Scanning and Data entry-They edit, format and organize the electronic data into searchable information on the site.
- Live Chat responses-The team is trained to respond to customer queries through SMS and chat.
- Mailroom activities-They help the clients in processing their documents.
- New business Set-up-They support in setting up new business by helping them to go through the document procedures.
- Project Management- They provide services in managing huge projects
- Secondary research- They provide in-depth online research facility for the clients.
- Transcription- They transcribe any type of audio format with utmost accuracy
- Translation- Their team of expertise translates to and from English and other Indian languages.
- Beta testing of web products- They have a testing team which could give expert advice on the website before its launching
- Localization of web products- They help the clients to customize the clients products and services to suite Indian market.
- Website monitoring- They help the clients in managing their pages in social media websites.
- Custom- DesiCrew is expert enough to customize the service offerings based on their clients’ requirement.
DesiCrew was found by Saloni Malhotra and she serves as one of the Board of Directors. Other Directors are Rajiv Kuchhal, Dr. Aarti Kawlra and Ramesh Maganti. Management team is headed by Ramesh Maganti as CEO, Manivannan as COO and Janardhan heading business development and finance functions. Thirugnanam heads the operations of the firm and Foram manages accounts and admin functions of DesiCrew.
Since its commencement, DesiCrew has won many awards and recognitions. Recently they were awarded the BiD Challenge India award. Saloni Malhotra was awarded by FICCI ladies organization for best woman social entrepreneur.
They can be contacted on the below address:
DesiCrew Solutions Pvt Ltd
Module No 5, First floor, IIT M Research Park,
Behind tidal park, Inside MGR Filmcity,
Taramani, Chennai-600 113
Phone: +91-44-651 566 69