BPO Company Profile: Firstsource

Firstsource is a leading business outsourcing service provider based in India. The company headquartered in Mumbai was established in the year 2000. Firstsource provide customized BPO services to clients from banking and financial services, publishing, telecom, healthcare and insurance industries. They have established 48 delivery centers spread across India, US, UK, Philippines and Sri Lanka.  The company has got 70% of their employees in their onshore and 30% in offshore delivery centers.

Firstsource logo

Firstsource was ranked 365th in Fortune India 500 list 2011 and their client lists include names from global Fortune 500 companies list. The company provides services in the areas of customer management, collections and data processing.

Business Offerings and Value Propositions

  1. Customer Management
    • Customer acquisition: Firstsource helps the clients to
      • Increase customer base
      • Up sell and cross sell their services
      • Minimize cost and customer acquisition lead time.
      • Improve customer relationship
    • Customer Care: They provide services
      • To improve customer quality
      • To retain customer
      • To increase the level of customer satisfaction
      • To Ensure customer data security
    • Complaints Management: Firstsource helps the clients to provide better solutions for customer complaints and suggestions.
  2. Collections: The accounts receivable collection services of the company ensures;
    • Adherence to legal and compliance issues involving debt recovery
    • Increased response from default customers.
    • Effective payment recovery systems.
    • Focus on delivery systems.
  3. Data Processing Services: The services includes
    • Digitization of data
    • Ensuring authenticity of data
    • Ensure data compatibility
    • Automated quality control
    • Delivering of timely research
    • Improving back office services.

Management

  • Dr. Shailesh Mehta is the chairman of Firstsource
  • Rajesh Subramaniam serves as the CEO and Managing Director of the company.
  • Dinesh Jain act as the CFO
  • Anand Mukerji is the Vice President.
  • Sanjay Venkataraman is the president-Asia, Customer Management.
  • Gaurav Bahadur heads the human resources department.
  • Marketing department is headed by Smita Gaikwand.
  • Sean Canning is the executive vice-president, customer management of North America and Europe delivery centers.
  • Venkataraman K R serves as the executive vice president- Healthcare Payor and Publishing.

Read the Management Profiles of Firstsource.

Milestone

Firstsource was ranked 11 among IT companies in Fortune India 500 companies in 2011. They were listed among 25 best employers in India 2011 by Outlook Business-Aon Hewitt study. The company partnered with Dialog Axiata to tap the market in Sri Lanka. Recently they were awarded by Aaj Tak Care Awards for creating livelihood in rural areas. In 2011, they were ranked first in Six Sigma summit awards. They were winners of IQPC Awards for best BPO programs.

Contact Address

They can be contacted in below mentioned address

5th Floor Paradigm ‘B’ wing, Mindspace,
Link Road, Malad (West),
Mumbai 400 064
Tel.: +91 (22) 6666 0888
Fax: +91 (22) 6666 0887

 

 




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