BPO Company Profile: Mphasis Ltd

Mphasis, a unit of Hewlett-Packard Co, is a leading Application services, Infrastructure services and Business Process Outsourcing services (BPO) company. The firm was established in June 2000 as a result of a merger between US based IT consultancy service Mphasis Corporation and Indian IT services company BFL software Limited. The company which is headquartered in Bangalore, India has got 35,000+ employees in their delivery centers spread across the world including India, USA, Australia, UK, China, Singapore and Sri Lanka.

Mphasis company profile

Mphasis service offerings are spread across varied industrial verticals that include financial services and insurance, communication and media, healthcare & life science, manufacturing, Transportation and logistics, retail and consumer packaged goods, energy & utilities and government. They are certified with ISO 9001:2008, ISO/IEC 27001:2005 and are assessed at CMMI v 1.2 Level 5. The company is also specialized in providing SEI CMMI, ISO and Six Sigma related services support.

Mphasis BPO business offerings are listed in detail below:

    1. Industry Offerings
      • Banking and Capital Markets: Their services include personal banking services, consumer lending services, credit cards services, trade finance, cash management, commercial lending, custodian services, transfer agency, fund administration, asset management and brokerage services.
      • Healthcare and Life sciences: The services that they offer include front-end mail room / scanning, data capture, Claims Administration, Member Services, Customer Service, Benefit Coding & Plan building, Provider Management, Finance & Accounting, Billing & Coding, Claims Analytics, CRM, F&A, Research & Development, Manufacturing, Monitoring, Sales & Marketing.
      • Enterprise : The services include Procurement and Supply Chain Management, Human Resources, Accounts Receivable, General Ledger, Collections, Cash Application
      • Insurance : The service include policy issuance, policy servicing, claims processing, back office processing, document and image processing, policy and data transformation, policy servicing, plan management and billing and membership services.
      • Telecommunication: Their services help the players in telecommunication market to streamline their process to drive value for the business.
    2. Service offerings
      • Customer Sales and Support: The services include general information and enquiries, sales, complaint management, retention, content management, document management.
      • HR outsourcing: The services include benefits and administration, payroll, compensation management, recruitment and staffing, workforce and administration, workforce development, learning and development.
      • F&A outsourcing: The services include financial analysis, reporting, general accounting, general ledger, compliance, accounts payable, receivables, fixed assets, treasury, and payroll.
    3. Methodologies

The services include transition methodology, BPO-IT Integration methodology, transformation methodology, steady state governance methodology.


Recently CEO of MphasiS, Ganesh Ayyar won the India Talent Management Award at the CNBC TV18 India Business Leader Awards.

Other achievements and recognitions include:

  • Company is ranked 165 among Fortune 500 companies of India in 2011.
  • Won the NASSCOM corporate Awards for Excellence in Diversity and Inclusion in the year 2011.
  • Company is ranked no 23 among top 100 companies in Fin Tech 100 for the year 2011.

Contact Details:

MphasiS can be contacted in below mentioned address;

Bagmane Laurel
Block-A, Bagmane Technology Park
Byrasandra Village
C V Raman Nagar
Bangalore – 560 093.

Phone: +91 80 4004 4444
Fax: +91 80 4004 9998 or visit the link

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