BPO Company Profile: Ruralshores, A pioneer in Rural BPO

RuralShores is one of the leading rural BPO firms in India with delivery centers spread across different states of India. Established in May 2008, RuralShores is headquartered in Bangalore, India and they aim to bring jobs to rural youth of the country. Their motto is to provide job opportunities to educated rural youth who are forced to leave their families and migrate to urban cities in search of a better living.

RuralShores office in Bangalore

RuralShores office in Bangalore

Today, they are served by 1000 rural employees from their 12 delivery centers spread across 8 states. They believe that the economic progress made by the country will not sustain for a long time unless rural India is also bought in to forefront of the nation. The firm is contributing in its own way to promote rural India and sustain the economic progress by empowering rural India.

RuralShores is into the business of providing data entry and other back office operations for clients across various industry verticals including telecommunication, insurance and banking. Their business offerings are listed in detail below:

  1. Industry Offerings
    1. Telecommunication
      • Inbound sales (local language)
      • KYC checks
      • Account administration
      • Customer service- Email/voice
      • Help desk
      • Register of invoice requests and complaints
      • Billing issues registrations
    2. Insurance (Motor vehicle/life insurance/health insurance)
      • New application entry
      • Scanning proposals
      • Documentation verifications
      • Scrutiny of proposals
      • Policy generations
      • Billing services
      • Claims processing services
      • Issuance of identity cards
      • Query Resolution
      • Claims status enquiry.
    3. Banking
      • Account opening services
      • Customer support services
      • Account Support services
      • Billing Support services
      • Admin support
    4. Micro Finance
      • Processing of applications
      • Document verifications
      • Statement issues
      • Issue of loan closure certificates.
  2. Corporate offerings
    1. Human Resource
      • Recruitment support services
      • Employee administration support services
    2. Finance and accounting
      • Help desk for vendors
      • Reconciliation of bank
      • Invoice record management
      • Customer master maintenance
    3. Facilities and Administration services
      • Admin helpdesk
      • Stationary management
      • Vendor profiles management
      • Asset tracking
      • Project data management

Management Team

  • Murali Vullaganti is the co-founder and CEO of RuralShores. He has more than 15 years of experience working with top IT/BPO firms.
  • G.Srinivasan is the CFO of the company
  • Maharaja Gokulavasan serves as the Chief Delivery officer.
  • Sharmila Paranjpe serves as the Chief business Development Officer
  • Commander MS.Ragunath is the Chief Technology Officer.
  • The operations department is headed by Amit Maini.

Please check the profile of Management Team


Within a short span of time RuralShores has created its own space in the BPO market. They were awarded with Edison Awards under the category of Lifestyle and Social Impact recently. They have also won the NASSCOM Award for Business Innovation under start up categories in 2009. Economic Times recognized their work by awarding them with Economic Times BPO Award under Social Catalyst category.

You can contact RuralShores at below address

RuralShores Business Services Pvt Ltd
#135/2, Maruthi Industrial Estate, Behind Hotel Zuri
ITPL Road, Hoodi, Whitefield,
Bangalore – 560 048
Phone: +91-80-30591450

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