KPO Company Profile – SPi Global, Philippines

A leading knowledge process outsourcing (KPO) and customer relation management (CRM) service Provider, SPI Global is based in Philippines. The company was established in the year 1980 and is headquartered in the Makati city of Philippines. They have got a team of 18,000 BPO professionals spread across n various delivery centers including USA, India, Netherlands, Vietnam and Australia.

Today they are the largest Filipino owned BPO-company providing domain expertise in areas of content development, healthcare and customer relation management.

SPi Global

SPi clients list includes Fortune 500 companies and offers solutions to industries such as:

  • Banking and financial services
  • Government
  • Information Technology
  • Media
  • Non-Profit Organizations
  • Retail
  • Travel

SPi Global business offering are detailed below:

    1. Content Solutions

The services include:

    • Publishing
      • Production
      • Editorial
      • Conversion
      • Data encoding
      • Peer review support
      • Production editor
    • e-publishing and Digital solutions
      • eBooks
      • multimedia
      • support
    • content platform and technologies
      • tools
      • technologies
      • content platforms
    • customer support services
      • Back office service
      • Help desk
      • Contact center
    • content enrichment
      • database enrichment
      • data mining support
      • SME supports
    • Marketing services support
      • Creative
      • Business editorial
      • Custom eCommunication
      • Layout services
      • Business research services
    • Innovation Lab
  1. Customer Relationship Management
    • Customer care
    • Technical support
    • Sales support
    • B2B electronic data
    • Exchange
    • Financial services
    • Market surveys and research
    • Procurement and logistics
    • Appointment settings and lead generation
    • Back office
    • Social media response management
    • Quality and process management
  2. Healthcare
    • Revenue cycle management
      • Business process outsourcing, physician billing
      • Accounts receivable recovery
    • Health Information Management
      • Coding performance
      • Clinical documentation improvement
      • Coding education- ICD-10
    • ASP Hosting
      • Information Technology support
    • Business Intelligence
    • IBM Cognostraining via e-learning modules

Management Team

  • Maulik Parekh  is the president and CEO of SPi Global
  • Maria Cecilia Ampeloquio, Chief People Officer
  • Patrick Santos, Chief Information Officer, SPi Global
  • David Bizzaro, Chief Finance Officer, SPi Global

Read Management Profile

Milestones

Recently SPi Global was ranked among the world’s top 100 outsourcing firms for the 7th consecutive year by International Association of Outsourcing Professionals. Other recognitions received by the company include:

  • 2012 European Outsourcing Association (EOA) awards for corporate social responsibility.
  • Global Services 100 award for Top Global Mid-Tier BPO Vendor, 2011.
  • Global Services 100 award for Top Mid-Tier Industry-Specific BPO, 2011.
  • International ICT awards for BPO Company of the year, 2011.
  • International ICT awards for Non-Voice Excellence of the year, 2010.
  • International ICT awards for Multi sourcing company of the year, 2009.    .
  • Print and Publishing Outsourcing Vertical, 2009 Black Book of Outsourcing.

Contact Information

SPi Global can be contacted on below mentioned address:

7th Floor, PLDT MGO Bldg.,
Legaspi cor. Dela Rosa Sts.,
Makati City 1229, Philippines
Tel: +632 884 6222
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