BPM Company Profile: Tech Mahindra

Pune based Tech Mahindra Ltd is the leading service provider of network technologies and business process management services (BPM) to the telecommunication industry. The company is part of $ 15.4 billion Mahindra Group. Tech Mahindra which was incorporated in the year 1986, now have 130 active customer engagements mostly in telecom sector. The company has got more than 42,000 employees on rolls in its 15 delivery centers spread across 31 countries. Their business offerings include IT solutions, security services, BPM services, product engineering, performance engineering, cloud services, ERP capabilities, testing, portals and transformations.

Tech Mahindra’s BPM offerings

  1. CRM services
  • Customer Acquisition Services: The services include sales and support, validation, service provisioning
  • Customer Inlife Services: The services include customer services, order management, technical support and E2E billing support
  • Customer Retention services: The services include jeopardy management, dispute resolution, service assurance, collections/call back
  1. Enterprise Support Services
  • Finance and Accounting services: The services include account receivables and payables, revenue management, financial accounting, risk management, cash management, and revenue assurance & reconciliation.
  • HR services: The services include manpower planning services, payroll processing, staff management, benefits processing, training, performance evaluation, resourcing services, employee life-cycle administration, HR helpdesk/Helpline and training performance evaluation.
  • Business Support Services: The services include procurement, IT helpdesk, e-learning, strategic and product lifecycle management services.
  1. Business Process Consulting

Tech Mahindra with its expertise provide complete life-cycle solution for any business process. Their consulting team helps the companies to improve business process and performance by following a structured approach. The services include:

  • Business transformation
  • Business process improvement
  • Business process maturity assessment
  • Business process audit
  • Business process design
  • Project Management consulting
  • BPMS implementation
  • Training and coaching
  • Business process management services evaluation

Management Team

  1. Vineet Nayyar is the vice chairman and CEO of Tech Mahindra.
  2. CP Gurnani serves as the MD of Tech Mahindra.
  3. Sujit Bakshi is the President- Corporate Affairs and Business Services Group

Accolades

  • They were awarded with CMO Asia- Best CIO Award for use of IT for social cause and best CSR practice in IT industry in 2012.
  • They topped in the 2011 Global Services 100 in Global IT vendors, ADM vendors, IM vendors, Specialty product engineering vendors, contact center and customer management vendors.
  • They were ranked 9th in NASSCOM top 20 IT-BPM employers for the year 2010-2011.
  • They were ranked as India’s top telecom software company by Voice&Data in 2010-2011.

Contact address

Tech Mahindra can be contacted on the below mentioned address:

Tech Mahindra Limited, Sharda Centre, Off Karve Road, Pune 411004, Maharashtra.

Tel: +91 20 6601 8100

Fax: +91 20 2542 4466 or follow the link.




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