BPO Company Profile – WNS

WNS began its journey way back in 1996. In the past 16 years they have cemented a leadership position in the Business Process Outsourcing industry. WNS entrenched their presence in the market with its in-depth domain knowledge, global delivery network and operational excellence along with a holistic partnership approach.

WNS Company Photo

Cross industry focused approach in offering business value distinguished them from other players in the outsourcing industry. Their core values of customer-centricity, business integrity, sense of oneness, learning from past experience and sharing knowledge and striving for excellence have always been the key to excellence in delivering quality services to the clients.

WNS serves 200+ fortune companies across the world. They have 25 delivery centers with strength of 23,000 professionals spread across the world including a strong presence in India, Costa Rica, the Philippines, UK, Sri Lanka and Romania. Recently they started a delivery centre in South Carolina too.

Services and Solutions offered by WNS

  • Cross Industry Solutions:
    • Customer Care outsourcing
    • Research and Analytics
    • Procurement
    • Finance and Accounting
    • Legal Services
    • Risk management
    • Industry Focused Solutions
      • Banking And Financial Services
      • Health Care
      • Insurance
      • Manufacturing
      • Retail And Consumer products
      • Shipping And Logistics
      • Telecommunications
      • Travel And Leisure
      • Utilities And Energy

Management Team

The management team is lead by Mr. Eric B.Herr, Chairman and Mr. Keshav Murugesh serving as CEO. Mr Alok Misra, Chief Financial Officer is responsible for the overall function of finance and legal compliance. Mr. J.J. Selvadurai is Managing Director Europe and Mr. R. Swaminathan is Chief People’s Officer. Sales and Marketing initiatives are headed by Mr. Mike Garber while Mr. Sanjay Jain heads Global Transformation Services where he is responsible in designing and implementing transformation solutions for the Clients. Mr. ManishVora is the Head of Sales for the Asia Pacific and Middle East region.

Recent Milestones

WNS was recently awarded with the Golden Peacock Global Award for Corporate Social Responsibility, 2012. WNS has also been recognized with Alpha Social Responsibility Award 2012 and also won the “Global CSR Award” 2012 at World CSR Day. WNS has been ranked among top 100 in 6th Annual GS100 list and is listed in the CISO Power List 2012.

Though WNS was doing well in the recent years and the adjusted net income was reported to be USD 47.3 million for the year, they faced a decline in net income of $4.4 million for the FY 2011-2012 compared to $8.8 million in previous year on account of repair payments. The company’s revenue went down 28.9% from USD 159.5 million to USD 113.3 million when compared to last year revenues in the same period.

Contact Information

WNS can be reached at the below address:

Plant No: 10/11, gate No-4,Godrej & Boyce complex, Piroshanagar, Vikhroli (West),
Mumbai- 400 079
Tel: +91 22 4095 2100, +91 22 4047 3101

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