Financial BPO: Growth and Trends in India

Financial BPO occupies a huge market share of 40% of the total $40 billion global outsourcing market. Financial BPO offer Finance, Retail Banking, Commercial Banking and insurance services. India, due to its educated talent pool, major cost-effectiveness and improved service levels is a key player in this segment. Research firm Everest Group mentions that the […]

Top BPO Destinations – Feb 2014 List

Elephants and Mount Kenya - Photo courtesy exodus.co.uk

Since its inception in the mid-90’s, the BPO industry has grown in leaps and bounds and is showing no signs of slowing down. The industry provides great environment to work, compensation commensurate with experience and competence, MNC exposure and good growth prospects to its employees. Which is why, the BPO industry has emerged as one […]

How to start an outsourcing business in India?

March 12, 2012:  India is one of the favorite destinations for outsourcing business activities for organizations across the globe. India dominates the offshore outsourcing market with more than 55 per cent market share. The outsourcing industry in India is expected to cross the mark of USD 100 billion in March 2012. All these statistics show […]

The Evolution of BPO Industry Operations in India

Top BPOs in India

The BPO industry operations in India have been the pioneer of outsourcing in the global business scenario. Foreign companies have been dependent on the Indian BPO industry due to its English capabilities and quality work carried out at low cost. In the past two decades, this industry has evolved into a formidable force with successful […]

What is vertical BPO?

What is vertical BPO? Is this the next big thing to hit the BPM industry? Well, many are likely to think so since this has led to setting new frontiers in the field of outsourcing. In BPO, horizontal services are function specific that are scattered over different sectors of the BPM industry. These include services […]

Top 10 BPO Providers in India: Outsourcing at its very best

Top 10 BPOs

The outsourcing  industry in India has developed into a success story mainly due to the solid foundation set up by the top companies operating in this sector. The effective strategies implemented by these enterprises together with good infrastructure and an effective workforce have enabled many of these organizations to achieve fruitful results. This has led […]

Top 5 outsourced fields: The powerhouse of BPO

Top 5

The BPO industry has been largely driven by the various segments that contribute to outsourcing. The outsourcing process brings in many benefits that propel businesses to a trajectory of success. Among the various sectors covered by this industry, the top 5 outsourced fields have brought in better opportunities for the BPO industry.  These fields have […]

Data analytics function: A core element of BPO operations

Analytics

In a BPO environment, a large volume of data is processed and utilized. The data that are required for business operations typically will not be available for the required amount of time. In addition, analytical input that is obtained from clients may require strategies to be fine-tuned. Companies often utilize their historical data repository to […]

Top BPO service providers of 2013

Top 10 BPO service providers

The International Association of Outsourcing Professionals (IAOP) has released the list of top BPO service providers for 2013. Many Indian companies have made it to the top 10. ISS leads the list of outsourcing players in the global scenario followed by Accenture and Wipro close on its heels. The ranking has dispelled any uncertainty regarding […]

Call center setup: A timeless trend in the BPO industry

Setup Toolbox

The advent of call centers in contemporary business environments has brought about a drastic change in interaction between businesses and consumers. Call centers are ever more a significant part of today’s BPO business world. Engaging millions of people across the globe and functioning as a prime customer-interaction channel for businesses in various industries, call centers […]

Enterprise crowdsourcing: Heralding a new epoch in the BPO industry

Crowdsourcing Infographic. Image source http://blog.lionbridge.com

Enterprise crowdsourcing has arrived in a big way in the BPO industry. This term was coined by Jeff Howe, a contributing editor at the magazine Wired. Outsourcing has had its share of controversies with allegations about the misuse of cheap labor being hurled from various quarters. Enterprise crowdsourcing been often associated with irresponsibility from the […]

TeleTech: A trailblazer in the list of top application outsourcing companies

teletech logo

Application outsourcing is the nucleus of the BPO industry. It involves the process of assigning specific operations regarding the business activities of a company to an external organization. One of the pioneers among the top application outsourcing companies is TeleTech with headquarters at Englewood, Colorado in the United States. It stands out as a premier […]