Today, industries are relying heavily on BPM suites for significant business benefits and faster ROI (Return on Investments). Increased focus on business process management has accelerated its growth rate by 15-35% a year. But the most prime thing is to choose an appropriate BPM suite that can increase efficiency, control, and agility across mission-critical processes. Selecting right BPM suite can cut down costs, increase time benefits, and increase flexibility and quickness in managing and improving multiple processes. All this can be achieved by through a focused or stet wise approach.
The following can be considered as the 5 best steps for choosing a right BPM Suite
- Determine the scope of process management needs
- Understand the “essentials” versus more advanced BPM features
- Document your requirements and weigh priorities
- Identify a short list of vendors
- Evaluate the vendor and engage in proof-of-concepts
Determine the scope of process management needs
While determining the scope of process management needs, one must identify certain key elements.
- The most critical processes
- The count of human-centric and system-centric critical processes
- Scalability requirements in lieu of the number of processes, locations and geographic deployment
- Complexity of present IT infrastructure
- Platforms need to be integrated to make IT infrastructure more efficient
- Short-term as well as long-term process needs
Other than considering these much factors, making IT Managers and business users to involve in the selection process is also important. The reason behind this is that they are aware on the scope of the organization and can contribute to the success of any BPM project.
Understand what the BPM “essentials” are versus more advanced BPM features
A successful BPM solution must include certain essential elements. First of all, it must address both your human-centric and system-based processes, since both these processes are important for business success. Other capabilities necessary for the BPM suite are:
- Design and model a process in a graphical format by supporting separate business rules, forms, and roles
- Ability to perform dynamic roles within an organization
- Ability to quickly and easily add new processes without impacting business operations
- Creating online forms
- Configuration of solution to meet unique process needs
- Make easy availability of information for intelligent decision making process
- Enable accessibility to have a single user view across an entire process
- Implement and handle both simple and complex processes
- Integrate a wide variety of advanced applications to extend the benefits of BPM across your enterprise
- Integrate latest technologies to enable a service-oriented architecture (SOA) environment
- Monitor process activity and generate reports for continuous process improvement
- Simulate the impact of process changes using live process data
Apart from the essential features cited above, the best BPM Suites will also offer more advanced functionalities to attain future plans and competitive advantage.
- Advanced reporting and business intelligence capabilities
- Advanced business rules management
- Advanced modeling and simulation
- Advanced integration and legacy control
Document your requirements and weigh priorities
After identifying the essential and advanced features necessary for the BPM suite, outline them in a document format to ease the evaluation process. This must include both functional and company performance requirements. Also demonstrate the important and unimportant processes for a focused evaluation process.
Identify a short list of vendors
The initial step in spotting a short list of vendors is to stay away from those who are not BPM Suite providers. Identifying exact BPM service providers will narrow your choices even further. Established vendors are those having strong customer base, and are continuously rated well by the top firms like Gartner, Forrester, and Butler. Company performance, successfulness of customer base, technological excellence, etc are other key factors to be considered while selecting an established vendor.
Conduct vendor evaluations and engage in proof-of-concepts
After identifying vendors, evaluate them by considering the following key factors.
- Company performance
- Customer satisfaction
- Breadth of training and service offerings
If they satisfy with these factors and company requirements, then it is better to contact the concerned vendor.
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