BPO Rankings in India

  • Any latest rankings of Indian BPO vendors? 
    Nasscom BPO Rankings
    Sl.No 2008-09 2007-08 2005-06 2004-05
    1 Genpact Genpact India Genpact WNS
    2 WNS Global WNS Global Services WNS Wipro BPO
    3 TCS BPO IBM-Daksh Wipo BPO HCL Technology BPO Services
    4 IBM-Daksh Transworks HCL BPO Services IBM Daksh
    5 Wipo BPO TCS BPO ICICI OneSource EXL Services
    6 Firstsource solutions Wipro BPO IBM Daksh MphasiS BPO (formerly MSource)
    7 Aditya Birla Minacs Worldwide Firstsource Solutions Progeon Intelenet Global
    8 Aegis Ltd Infosys BPO Aegis BPO Services ICICI OneSource
    9 Infosys BPO HCL BPO EXL Service Holdings GTL
    10 HCL BPO EXL Service Holdings 24/7 Customer Progeon
    11 EXL Service.com (India) Citigroup Global Services MphasiS BPO 24/7 Customer.com
    12 Intelenet Global HTMT Global Solutions Intelenet Global Services Datamatics Technologies
    13 Hinduja Global Solutions Aegis BPO Services GTL Hinduja TMT
    14 24/7 Customer Intelenet Global Services TCS BPO Transworks
    15 Mphasis BPO Mphasis Transworks Tracmail

     

     

     

  • Revenues of listed BPO Firms 
    (Revenues in $ Millions)
    Revenues of listed BPO Firms
    2008 2007 2006 2005
    Genpact 1040 823 613 492
    WNS* 539 459 352 202
    EXL Services 181 152 121 98
    WNS Follows April-March financial year. Source: BusinessLine, Oct 5, 2009

     

     

  • BPO revenues of IT services firms 
    (Revenues in $ Millions)
    BPO revenues of IT services firms
    2008-09 2007-08 2006-07 2005-06
    TCS 415 349 248 41
    Wipro 395 290 218 172
    Infosys 316 250 149 86
    Source: Companies

     

     

  • India’s 20 best IT employers 
    Top 20 BPO employers
    Sl.No Companies
    1 HCL Infosystems
    2 iGate Global Solutions
    3 Rolta India
    4 RMSI
    5 SAS Institute India
    6 R Systems
    7 Perot Systems
    8 Tavant Technologies
    9 Datacraft India
    10 Synechron
    11 Ingram Micro India
    12 Tulip Telecom
    13 Sify Technologies
    14 SPAN Infotech India
    15 Hexaware Technologies
    16 Patni Computer Systems
    17 Infogain India
    18 Unisys India
    19 Novell
    20 Virtusa

     

     

  • India’s Top 20 BPO employers, Top 15 BPO companies and Top 20 IT services exporters 
    India’s     Top 20 BPO employers     Top 15 BPO companies     Top 20 IT services exporters
    Top 20 BPO employers
    Sl.No Companies Employees
    1 Tata Consultancy Services 126,000
    2 Infosys Technologies 1,04,850
    3 Wipro Technologies 98,521
    4 Cognizant 63,000
    5 HCL Tech 54,026
    6 HP India 50,000
    7 MphasiS 30,000
    8 Intelenet 28,000
    9 IBM Daksh 27,000
    10 Genpact 26,000
    11 Tech Mahindra Ltd
    12 Aegis Ltd
    13 WNS Global Services (P) Ltd
    14 Firstsource Solutions Ltd
    15 CSC India Pvt Ltd
    16 Patni Computer Systems Ltd
    17 Larsen & Toubro Infotech Ltd
    18 Hinduja Global Solutions Pvt Ltd
    19 Oracle Financial Services Software Ltd
    20 Convergys India Services
    Top 15 BPO companies
    Sl.No Companies
    1 Genpact India Pvt Ltd
    2 WNS Global Services (P) Ltd
    3 IBM-Daksh Business Process Services Pvt. Ltd.
    4 Wipro BPO
    5 Tata Consultancy Services BPO
    6 Firstsource Solutions Ltd
    7 Aditya Birla Minacs Worldwide Ltd
    8 Aegis Ltd
    9 Infosys BPO
    10 HCL BPO
    11 EXL Service.com (India) Pvt Ltd
    12 Intelenet Global Services Ltd
    13 Hinduja Global Solutions Pvt Ltd
    14 24/7 Customer Pvt Ltd
    15 MphasiS BPO
    Top 20 IT services exporters
    Sl.No Companies
    1 Tata Consultancy Services
    2 Infosys Technologies Ltd
    3 Wipro Ltd
    4 HCL Technologies Ltd
    5 Tech Mahindra Ltd
    6 Patni Computer Systems Ltd
    7 MphasiS Ltd
    8 Oracle Financial Services Software Ltd
    9 Aricent Technologies (Holdings) Ltd
    10 CSC India Pvt Ltd
    11 Larsen & Toubro Infotech Ltd
    12 Prithvi Information Solutions Ltd
    13 Polaris Software Lab Limited
    14 MindTree Ltd
    15 Mascon Global Ltd
    16 3i Infotech Ltd
    17 HSBC Software Development (India) Pvt. Ltd.
    18 Hexaware Technologies Ltd
    19 Mastek Ltd.
    20 Sonata Software Ltd
    Updated: August 2009

     

  • Do you have any rankings of call centres based on revenues? 
    Ranking of Call Center & BPO players
    Ranking 2002-03 2003-04 BPO Exports during 2006-07
    1 Wipro Spectramind WNS Group Genpact (Rs.2,220 crore)
    2 WNS Group Wipro Spectramind Transworks (Rs.1,510 crore)
    3 Daksh e-services Daksh e-services Pvt Ltd IBM Daksh (Rs.1,260 crore)
    4 ExlService (I) Pvt Ltd Convergys India Services Ltd TCS BPO (Rs.1,107 crore)
    5 HCL Technologies BPO Services HCL Technologies BPO Services Ltd Cambridge Solutions (Rs.1,000 crore)
    6 Convergys Zenta Technologies WNS Global Services (Rs.990 crore)
    7 GTL Ltd ICICI OneSource Ltd Wipro BPO (Rs.935 crore)
    8 MsourcE India Mphasis BPO Services Convergys India (Rs.890 crore)
    9 Hinduja TMT EXL Services Firstsource (Rs.809 crore)
    10 ICICI OneSource Tracmail Group HCL BPO (Rs.746 crore)
    11 Sutherland Technologies GTL Ltd
    12 Epicenter Technologies vCustomer
    13 Zenta Technologies Hinduja TMT Ltd
    14 24/7 Customer 24/7 Customer
    15 Datamatics Technologies Sutherland Technologies
    Source: Nasscom

     

    Revenue (in $m) Headcount
    GE 250 12,000
    Wipro Spectramind 95 11,500
    Convergys 94 9,800
    IBM-Daksh 65 6,300
    MphasiS 60 4,800
    WNS 55 4,500
    EXL 44 4,600
    ICICI OneSource 42 4,100
    HSBC 41 6,000
    Amex 40 3,800
    Source: Economic Times (August 2004)

     

     

  • Any other rankings of BPO vendors? 
    NASSCOM    RANKINGS    FOR    2007 – 08
    TOP 20 IT Software and service exporters
    Sl.No Companies
    1 Tata Consultancy Services
    2 Infosys Technologies
    3 Wipro Technologies
    4 Satyam Computer Services
    5 HCL Technologies
    6 Tech Mahindra
    7 Patni Computer Systems
    8 I-flex Solutions
    9 Mphasis
    10 Laser & Toubro Infotech
    11 CSC in India
    12 Aricent
    13 Syntel
    14 Prithvi Information Solutions
    15 Hexaware Technologies
    16 Polaris Software Lab
    17 NIIT Technologies
    18 Sonata Software
    19 Mastek
    20 Genpack India
    TOP 10 IT-BPO Employers
    Sl.No Companies
    1 Tata Consultancy Services
    2 Infosys Technologies
    3 Wipro Technologies
    4 Satyam Computers
    5 HCL Technologies
    6 Cognizant
    7 Mphasis
    8 Genpack India
    9 Intelenet Global Services
    10 Tech Mahindra

     

  • Do Indian BPO Vendors figure amongst world’s BPO best vendors? 
    World’s 50 best managed BPO vendors
    1 IBM Global / Daksh 26 Getronics
    2 Accenture 27 Covansys
    3 Hewlett Packard 28 Syntel
    4 MphasiS 29 Ceridian
    5 Ernst & Young/Capgemini 30 Spherion
    6 Wipro Spectramind 31 ADP
    7 ICICI OneSource 32 i-flex
    8 eFunds Global Outsourcing 33 Tata Consultancy Services
    9 Convergys 34 General Electric
    10 Affiliated Computer Systems 35 Siemens Business Services
    11 Sutherland Technologies 36 Atos Origin Intl B.V.
    12 Oracle 37 InfoCrossing
    13 Hewitt/Exult 38 Datamatics
    14 HCL Technologies 39 Outsourced Partners Intl
    15 Xansa 40 TechBooks
    16 CSC 41 iGate
    17 Unisys 42 Office Tiger
    18 Keane 43 Perot
    19 Satyam 44 EDS
    20 CGI 45 Patni Computer
    21 Cognizant 46 Gevity HR
    22 24/7 Customer 47 VCustomer
    23 Intelligroup 48 SourceNet Solutions
    24 Northrop Grumman IT 49 WNS Global
    25 Infosys 50 Deloitte
    Source: The Black Book of Outsourcing (Brown & Wilson, Wiley Publishers)

     




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