Do you have any comparison of India Vs US BPO operating costs?

Do you have any comparison of India Vs US BPO operating costs?


US$ Cost per FTE
(Full Time Employee)
United States India India as % of US costs
Personnel 42,927 6,179 14%
G&A Expense 8,571 1,000 12%
Telecom 1,500 2,328 155%
Property Rentals 2,600 847 33%
Depreciation 3,000 1,500 50%
TOTAL EXPENSES 58,598 11,854 20%
Source: Industry Sources, Merill Lynch 2003 (From the Nasscom Strategic Review 2003)

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