Countries competiting with India in the BPO, call center space

Which other country(ies) is a serious competitor of India?

Philippines boasts of strong skills in finance and accounting. The other countries India is competing with are Mexico, Canada and Ireland. In terms of cost, Philippines and Malayasia are competitive with India. However, India’s main competitors in the BPO space produce a fraction of the graduates that India does.

Cost of Education in Cities
PhilippinesUnderstands the US market; voice work; low attritionMore expensive than India; small talent pool
Canada, Ireland, AustraliaUnderstands the US market; high-end skilsHigh costs
South AfricaTime zone similar to Europe; 25% cost saving, good for niche workSkill shortage
ChinaLow costsQuality of English not good
RussiaTechnology skillsPoor infrastructure; corruption; language
Czech Republic, HungaryEuropean language skillsSmall talent pool; high costs
MexicoImmediate neighbor of US, 30% cheaper than US; Spanish skillsGood only for low-end jobs

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