Countries competiting with India in the BPO, call center space

Which other country(ies) is a serious competitor of India?

Philippines boasts of strong skills in finance and accounting. The other countries India is competing with are Mexico, Canada and Ireland. In terms of cost, Philippines and Malayasia are competitive with India. However, India’s main competitors in the BPO space produce a fraction of the graduates that India does.


Cost of Education in Cities
Country USP Limitation
Philippines Understands the US market; voice work; low attrition More expensive than India; small talent pool
Canada, Ireland, Australia Understands the US market; high-end skils High costs
South Africa Time zone similar to Europe; 25% cost saving, good for niche work Skill shortage
China Low costs Quality of English not good
Russia Technology skills Poor infrastructure; corruption; language
Czech Republic, Hungary European language skills Small talent pool; high costs
Mexico Immediate neighbor of US, 30% cheaper than US; Spanish skills Good only for low-end jobs



Latest Columns

BPO December 2010 News

‘Consolidation wave to move Indian BPO soon’ With fast changing industry dynamics, the country’s BPO sector is expected to see a consolidation wave in the coming months, says global research group Gartner.”A consolidation wave in Business Process Outsourcing (BPO) sector is likely (in the coming months). Since it is challenging to cope with changing dynamics, […]

The Case for Impact Sourcing

Outsourcing to High Potential but Disadvantaged Workers Makes Good Business Sense by H. Karthik and Shyan Mukerjee Impact sourcing is not just a nice thing to do; it also makes perfectly good business sense. Just ask Tata Consultancy Services (TCS), the India-based global business services organization that employs more than 300,000 IT consultants in 46 […]

Speak Your Mind

*