Countries competiting with India in the BPO, call center space

Which other country(ies) is a serious competitor of India?

Philippines boasts of strong skills in finance and accounting. The other countries India is competing with are Mexico, Canada and Ireland. In terms of cost, Philippines and Malayasia are competitive with India. However, India’s main competitors in the BPO space produce a fraction of the graduates that India does.

Cost of Education in Cities
Country USP Limitation
Philippines Understands the US market; voice work; low attrition More expensive than India; small talent pool
Canada, Ireland, Australia Understands the US market; high-end skils High costs
South Africa Time zone similar to Europe; 25% cost saving, good for niche work Skill shortage
China Low costs Quality of English not good
Russia Technology skills Poor infrastructure; corruption; language
Czech Republic, Hungary European language skills Small talent pool; high costs
Mexico Immediate neighbor of US, 30% cheaper than US; Spanish skills Good only for low-end jobs

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