Countries competiting with India in the BPO, call center space

Which other country(ies) is a serious competitor of India?

Philippines boasts of strong skills in finance and accounting. The other countries India is competing with are Mexico, Canada and Ireland. In terms of cost, Philippines and Malayasia are competitive with India. However, India’s main competitors in the BPO space produce a fraction of the graduates that India does.


Cost of Education in Cities
CountryUSPLimitation
PhilippinesUnderstands the US market; voice work; low attritionMore expensive than India; small talent pool
Canada, Ireland, AustraliaUnderstands the US market; high-end skilsHigh costs
South AfricaTime zone similar to Europe; 25% cost saving, good for niche workSkill shortage
ChinaLow costsQuality of English not good
RussiaTechnology skillsPoor infrastructure; corruption; language
Czech Republic, HungaryEuropean language skillsSmall talent pool; high costs
MexicoImmediate neighbor of US, 30% cheaper than US; Spanish skillsGood only for low-end jobs


Latest Columns

Pharma Outsourcing Emerges as Leader in Healthcare BPO Sector in India

Healthcare outsourcing is turning out to be a major avenue of business for the Indian BPO industry. The increasing demand in healthcare outsourcing is creating the environment for favourable and stable growth in the BPO sector. Growing demand for Indian BPO companies Indian BPO companies are emerging as the preferred choice for outsourcing jobs. In […]

5 Top Tips for Outsourcing Big Data Analytics

Big Data analytics presents a lot of scope for enterprises to improve their business. But, to deal with the gigantic amount of data involved in Big Data analytics enterprises must possess appropriate resources, technology and manpower. While some very large enterprises may possess all such resources and manpower, many other big and small enterprises lack […]

Speak Your Mind

*