BPO salaries

BPO salaries: full figures

Following is the executive summary for the Nasscom Hewitt Study 2003. The study was carried out between June and September and has data relevany as of July ’03. Total number of organizations benchmarked were 106, out of which 34 belong to the ITES sector and 72 to IT.

Compensation Data Analysis (on Total Cost to Company)

Operations


HA Levels Indicative Designations Median Data (CTC in INR 000’s)
HA 1 CCE 134
HA 2 Sr. CCE 191
HA 3 Team Leader 303
HA 4 Asst Manager 436
HA 5 Manager 795
HA 6 AVP 1461
HA 7 Director / VP 2787

Shared Services


HA Levels Indicative Designations Median Data (CTC in INR 000’s)
HA 1 Co-ordinator 150-
HA 2 Executive 230
HA 3 Sr Executive 391
HA 4 Asst Manager 522
HA 5 Manager 749
HA 6 AVP 1715
HA 7 Director / VP 2491

Quality


HA Levels Indicative Designations Median Data (CTC in INR 000’s)
HA 1 Quality Co-ordinator 178-
HA 2 Asst Manager 338
HA 3 Manager 737
HA 4 AVP 1493
HA 5 Director / VP 2539

Training


HA Levels Indicative Designations Median Data (CTC in INR 000’s)
HA 1 Trainer 242-
HA 2 Asst Manager 400
HA 3 Manager 636
HA 4 AVP 1463

Remuneration Framework (Break up of Total Cost to Company into various components)

Operations


Basic Cash Hou. Conv. Retiral Loan Var.
HA 1 35% 35% 12% 4% 6% 0% 9%
HA 2 36% 33% 12% 3% 6% 1% 8%
HA 3 34% 34% 12% 4% 6% 1% 10%
HA 4 35% 35% 11% 3% 6% 2% 9%
HA 5 33% 34% 12% 5% 6% 1% 10%
HA 6 30% 35% 11% 6% 6% 1% 11%
HA 7 33% 30% 11% 5% 7% 1% 12%

Shared Services


Basic Cash Hou. Conv. Retiral Loan Var.
HA 1 31% 38% 13% 4% 6% 0% 8%
HA 2 32% 39% 14% 3% 6% 0% 7%
HA 3 34% 32% 14% 6% 6% 1% 7%
HA 4 33% 37% 12% 4% 6% 0% 8%
HA 5 31% 37% 12% 6% 5% 0% 8%
HA 6 34% 35% 10% 6% 6% 1% 9%
HA 7 31% 36% 10% 6% 6% 0% 11%

Quality


Basic Cash Hou. Conv. Retiral Loan Var.
HA 1 34% 40% 11% 3% 6% 0% 6%
HA 2 32% 34% 13% 4% 6% 1% 11%
HA 3 31% 39% 12% 2% 6% 0% 10%
HA 4 33% 29% 12% 8% 6% 1% 9%
HA 5 33% 29% 13% 5% 8% 1% 12%

Training


Basic Cash Hou. Conv. Retiral Loan Var.
HA 1 31% 42% 12% 4% 5% 0% 7%
HA 2 31% 41% 12% 3% 5% 0% 8%
HA 3 32% 37% 12% 4% 6% 0% 8%
HA 4 47% 17% 10% 10% 5% 2% 9%

Note: Data has been provided for levels for which there were 3 or more matches in the Comparator Basket.

Company Demographics

Operations

23 out of the 34 Comparators are Multinational Companies and 11 are Indian . The oldest organization that was benchmarked was established in 1992, whereas most recently established company was set up in 2003.

Geographic Profile


Location Number Of Organizations
Bangalore 10
Chennai & Hyderabad 3
Kolkata 1
Mumbai 7
New Delhi & NCR 13

 


Manpower Strength Number Of Organizations
Less than 50 Nil
50 – 250 8
250 – 1000 8
1000 – 5000 16
5000 & above 2

Compensation Philosophy

33 of the 34 comparators benchmark their salaries (Total Cost to Company) against the market. Majority of the organizations position themselves in the Third Quartile or at Market Median. None of the organizations position themselves below the Market Median.


Market Quartile Levels Market Quartile Senior Mgmt Middle Mgmt Junior Mgmt
Below Market Nil Nil Nil
At Market (50%) 11 13 12
Third (51% – 74%) 13 13 14
Fourth (75% – 100%) 9 7 7

Salary Revisions

A majority of the comparators revise their salaries in the month of April and a few do the same in the month of January.


Month of Salary Revision Number of Comparators*
January 5
April 23
May 1
July 1
October 1
Others 3

* The incidence reported for each revision cycle will be higher than the number of participants as a few organizations revise salaries more than once a year, and have been included individually




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