India has been witnessing a tremendous growth in the BPO sector in the recent years making it a USD 100 billion industry. This industry is said to generate 2.5 lakh jobs in this sector alone. Most of the jobs according to industry watchers are going to be generated in Tier-II and Tier-III cities in the future.
Noida in Uttar Pradesh, which has been constantly a part of Indian BPO growth story, is expected to create 1.3 lakh jobs directly and 4 lakh jobs indirectly. This city known for its rich talent pool and proximity to the Nation’s capital has contributed to its prominence in the BPO map of India. Noida short form of New Okhla Industrial Development Authority is a part of the NCR region which constitutes of Ghaziabad, Gurgaon and Greater Noida.
The reasons why Noida is becoming a preferred destination are:
- Low real estate prices compared to other BPO destinations, especially tier 1
- Low cost of operations
- Rich talent pool &
- Good connectivity through Metro within NCR
Noida has got nearly 400 IT-BPO companies and is a major destination for global multinational firms outsourcing IT services. Some of the major services being outsourced to this location are Manpower outsourcing, Data entry services, Call centre services etc.
Some of the IT-BPO companies located in Noida are
The Software Technology Park established by Government of India to promote software industry is also located in Noida. This city has become a model city in UP with developments happening in the field of Commerce, Trade and Industry.
Though Noida is surging ahead as a preferred BPO destination and the central and state governments are supporting it, there are issues which are plaguing this place. Some of the issues which need to be addressed are:
- Lack of supporting infrastructure
- Decreasing availability of talent &
- Shortage of Power
Apart from these issues some other issues which are affecting Noida are law and order problems and issues concerning women safety.
Indian outsourcing market has been witnessing growth and companies from US and Europe are outsourcing services like animation, tele radiology and customer support. Noida is looking forward to increase its presence in the IT-BPO sector in the International market. The local administration should look into the issues adversely affecting the BPO sector in Noida so that more employment opportunities are generated and more economic activity happens in the NCR region thereby strengthening their contribution to the Indian economy.