Does outsourcing really help a company?

A Bloomberg report noted how Atlanta-based Delta Airlines created 1,000 call-center jobs in India in 2003. The Indian operations saved Delta $25m in 2003, enabling the U.S. air carrier to add 1,200 positions for reservations and sales agents at home. But no Delta employees lost their job as a result of outsourcing.

In August 2003, McKinsey & Company estimated that every dollar of U.S. labor costs assigned overseas will generate $1.12-$1.14 in additional value for the American economy by making goods and services cheaper and companies more competitive.


Latest Columns

Vietnam BPO Location Study: Potentials for Growth

Vietnam has established its presence in the outsourcing sector with solid growth in the call center industry. The country has made its presence felt in the industry as an alternative destination for low-cost offshoring services. The economic growth rate of Vietnam can be counted as one of the highest among the Asian Pacific countries. The […]

How to ensure returns from outsourcing Internet marketing business

March 10, 2012: Outsourcing is not a new concept to most of the marketers. It has become a necessary part of almost all industries. Outsourcing can help internet marketing business in a big way if it is properly understood and is utilized properly. For someone outsourcing for the first time, it is a completely different […]

Speak Your Mind