The swiftly growing Indian BPO industry is one of the biggest ones in the global BPO market. Every year scores of BPO companies join the industry in India. This makes it very difficult for a BPO company to establish itself as a key player in such a competitive market. But there are a bunch of BPO companies in India that have risen to the challenge and have emerged as remarkable leaders of the industry. We bring to you a list of the top 10 BPO companies in India.
Genpact is one of the major BPO companies in India. Founded in the year 1997, the company has made rapid progress to establish itself as one of the most trusted names to offer BPO services in the country. It has its branches in more than 25 countries across the globe. The company offers its services to more than 100 of the Fortune Global 500 companies.
Among the services offered by the company are human resource services, industrial solutions, banking and financial services, aftermarket services and risk management services.
The BPO segment of Tata Consultancy Services (TCS) is one of the biggest names in the Indian BPO industry. The BPO segment is responsible for generating 12% of the company’s total revenue. TCS BPO ranks among the top 10 IT services providers in the world.
TCS offers a variety of services that include enterprise services, platform solutions, analytics & insights services, etc. TCS BPO has garnered a name for itself in this sector through excellent customer services.
3. Wipro BPO
Wipro is an iconic global brand in the Information Technology sector and has a presence in more than 175 cities spread across 6 continents. Wipro entered the BPO industry in 2002. Wipro BPO made its mark in the industry through a combination of operational excellence, industry expertise and transformation capabilities.
The company offers a wide range of services, including customer management services, human resource outsourcing and knowledge services.
Aegis Limited is a renowned global outsourcing company that was founded in the year 1985. It has its operations spread across 37 locations in 9 countries around the world. Aegis Limited has established itself as one of the leading BPO companies in India. The company is wholly owned by Essar, a USD 35 billion conglomerate.
Aegis offers its services to sectors like healthcare, technology, retail, energy & utilities and telecom. Some of its services include finance and accounting, human resources and enterprise applications.
Serco Global Services was established in the year 1991. This multinational company has been the winner of multiple awards for providing quality services. The company has its branches in various cities of the world.
Serco Global Services delivers an entire spectrum of services like finance and accounting, consulting, legal services and knowledge services. It offers its services to different sectors including retail, telecom, healthcare, banking and logistics.
6. Infosys BPO
Infosys BPO is recognised as one of the leading BPOs of the country. Infosys BPO Limited is a subsidiary of Infosys and came into existence in the year 2002. Winner of the National Quality Excellence Award, Infosys BPO operates in several countries across the globe.
Infosys BPO offers diverse services such as human resource outsourcing, finance & accounting, customer service outsourcing, legal process outsourcing, sourcing and procurement outsourcing, digital business services and business transformation services.
WNS Global Services is a multinational business process management and outsourcing company. It came into existence in 1996. Initially the company was an in-house unit of British Airways and was known as WNS World Network Services. In 2003 the company began offering Business Process Management solutions to clients belonging to other industries as well. The company has 39 delivery centres located across different countries of the world.
The company serves a variety of sectors including healthcare, insurance, manufacturing, media and entertainment, banking and financial services, consulting and professional services, shipping and logistics, retail and telecommunications.
Firstsource Solutions is one of the best companies that offer outsourcing services in India. Founded in the year 2001, Firstsource Solutions Ltd. climbed the ladder of success through innovative and value-added business process management services across the customer lifecycle.
The company provides its services to sectors like insurance, telecommunication & media, healthcare & publishing, banking & financial services and many more. Its services include customer management, data processing, collections and consulting.
Hinduja Global Solution is a part of the Hinduja Group. The company started its operations in the year 2000. Today the company has emerged as one of the top BPOs of the country. The company has its presence in 10 countries around the world. In India the company has 24 delivery centres spread across different cities.
Hinduja Global Solution offers quality services to various sectors such as healthcare, insurance, retail, banking, travel & hospitality, telecommunications and media, public sector and consumer packaged goods.
10. EXL Service
EXL Service is an IT, Outsourcing and business transformation services provider company. It is among the leading BPO companies of India. Incorporated in the year 1999, EXL Service offers its services from 30 global delivery locations spread across Asia, Europe, America, Australia and South Africa.
EXL Service delivers outsourcing services to diverse sectors such as travel, healthcare, transportation, insurance and banking.
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