The International Association of Outsourcing Professionals (IAOP) has released the list of top BPO service providers for 2013. Many Indian companies have made it to the top 10. ISS leads the list of outsourcing players in the global scenario followed by Accenture and Wipro close on its heels.
The ranking has dispelled any uncertainty regarding the position of Asia and, in particular, India on the global BPO map. This list is a useful indicator of the status of various offshoring companies scattered all over the world, in terms of their quality of service and position in the global market.
The list titled The Global Outsourcing 100 is the eighth of its series. It ranks outsourcing enterprises on an annual basis. In addition, it is an essential guide to companies who look out to expand their areas of business and forge new partnerships.
The applications are usually invited from outsourcing companies; they go through the process of completing an application online. They are then judged by an independent panel that comprises experienced outsourcing buyers.
The criteria for ranking are based on management capabilities, customer references, organizational competencies, and size and growth. Furthermore, the top BPO service providers of 2013 have also been grouped by industry focus, geography and services provided.
Top BPO service providers offer innovative strategies
A common feature shared by top BPO service providers is that they offer innovative solutions that are effective in resolving the issues of clients. Together with this, fast and efficient delivery of services is a hallmark that has brought these outsourcing companies into the spotlight of top BPO service providers.
For instance, Aegis Limited that has been ranked in the first 12 spots of The Global Outsourcing 100® list this year had acquired the 26th place in 2009. It has now moved up to the 12th place in the ranking.
Investment in innovation has propelled the growth of Aegis Limited. This aids customers in achieving their corporate goals through transformational outsourcing services. Specific back office solutions offered by Aegis have enabled the company to move up the value chain.
The top BPO service providers have mastered the art of improving and extending customer experiences over a range of sectors. All these companies that have emerged at the forefront have had strong client references backing them as well as a large pool of satisfied customers in their favor.
It is apparent that the outsourcing community has fresh prospects to look forward to and new grounds to explore. This ranking offers a novel perspective into the successful business operations of top outsourcing companies and provides directions for new players in this field.