Top BPO Service Providers of 2015

The International Association of Outsourcing Professionals (IAOP) has released the list of top BPO service providers for 2015, The Global Outsourcing 100. The list recognizes the world’s best outsourcing service providers and advisors from across all industries, areas of specialization, and sizes.

As the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, the International Association of Outsourcing Professionals annually produces this list to help companies in their outsourcing decisions.

IAOP Global Outsourcing Ranking

Indian companies on Top BPO Companies List

Many Indian companies have made it to the list. Among them the major ones are Accenture, HCL Technologies Limited, ITC Infotech and Tata Communications.

The list has once again dispelled any uncertainty regarding the position of Asia and, in particular, India on the global BPO map. This list is a useful indicator of the status of various offshoring companies scattered all over the world, in terms of their quality of service and position in the global market.

What’s new in the 2015 list of BPO service providers?

This year’s The Global Outsourcing 100 is the tenth of its series. It produces the list of the best outsourcing enterprises on an annual basis. In addition, it is an essential guide to companies who look out to expand their areas of business and forge new partnerships. This year the focus of the list is on:

  • innovation and corporate social responsibility (CSR) – areas customers say are increasingly central to their outsourcing decisions
  • providing the names of the best companies in each of four judging categories, namely, size and growth; delivery excellence; programs for innovation; and CSR
  • alphabetical, instead of ranked lists, making it both easier to find companies by name and to place greater emphasis on the excellence required to make the list and less on relative ranking between all of these fine companies

Application and Judging

The applications are usually invited from outsourcing companies; they go through the process of completing an application online. Judging is based on a rigorous scoring methodology that includes a review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. Applicants demonstrate their capabilities by responding to a typical RFP.

Top BPO Service Providers Offer Innovative Strategies

A common feature shared by top BPO service providers is that they offer innovative solutions that are effective in resolving the issues of clients. Together with this, fast and efficient delivery of services is a hallmark that has brought these outsourcing companies into the spotlight of top BPO service providers.

The top BPO service providers have mastered the art of improving and extending customer experiences over a range of sectors. All these companies that have emerged at the forefront have had strong client references backing them as well as a large pool of satisfied customers in their favour.

It is apparent that the outsourcing community has fresh prospects to look forward to and new grounds to explore. This list offers a novel perspective into the successful business operations of top outsourcing companies and provides directions for new players in this field.




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