World’s top 10 outsourcing companies in 2012 – IAOP

International Association of Outsourcing Professionals (IAOP) is a leading global outsourcing advisory firm. IAOP thrives to improve outsourcing outcomes by working closer with outsourcing customers, advisors and providers. The advisory body every year conducts an independent assessment of capabilities of outsourcing companies and publishes THE GLOBAL OUTSOURCING 100.

Top 10 BPOs by IAOP for 2012

IAOP announced the Global Outsourcing 100 for the year 2012 this July based on four characteristics: size and growth, customer references, organizational competencies and management capabilities. Below is the list of top 10 outsourcing companies that made it to The Global Outsourcing 100:

  1. Accenture
    Key Strength: Balanced Performance
    Accenture has been ranked as the best outsourcing provider for the fifth consecutive year by IAOP in The Global Outsourcing 100 for the year 2012. Accenture is a leading management consulting, technology services and outsourcing company. Their outsourcing services include application outsourcing, infrastructure outsourcing, business process outsourcing and bundled outsourcing.
  2. Infosys
    Key Strength: Balanced Performance
    Infosys BPO provide end-to-end outsourcing services for the clients. Their BPO services include business platforms, customer service outsourcing, F&A, HR, knowledge services, legal services, sales and fulfillment, sourcing and procurement outsourcing.
  3. HCL Technologies
    Key Strength: Customer References
    HCL is a $4.2 billion Company that has expertise to solve complex business problems for their clients. HCL BPO services include technical support services, F&A services, supply chain management, knowledge and legal services, CRM, HR outsourcing.
  4. CBRE
    Key Strength: Balanced Performance
    CBRE is a Fortune 500 company that provides real estate services. They provide advisory services for real-estate services, facilities and project management, development services and research and consulting.
  5. ISS
    Key Strength: Balanced Performance
    ISS found in Denmark in 1901 is one of the leading facility services companies in world. Their services include facility management, cleaning services, security services, property services, catering services, support services.
  6. NCR
    Key Strength: Management Capabilities
    NCR is a hardware and electronics company that provides self service technology to its clients. The services include self-service kiosks, ATM and financial terminals, point-of-sale terminals, help desk services, information services, bar code scanners, support services, integration and design services.
  7. Wipro Technologies
    Key Strength: Customer References
    Wipro technologies is a leading IT, consulting and outsourcing company. Their BPO services include HR, procurement, order management, knowledge processing, F&A, customer services, technical support, research, analytics and social media solutions.
  8. Capgemini
    Key Strength: Organizational competencies
    Capgemini is a global leader in management consulting, outsourcing and professional services company. Their outsourcing services include storage and data management, IT governance and implementation, BPO, infrastructure outsourcing, enterprise service management and global help desk services.
  9. CSC
    Key Strength: Organizational competencies
    CSC is a provider of IT and professional services based in USA. The outsourcing services include data center services, enterprise operations, independent testing and validation services, cloud services and solutions, managed security services and mobility solutions.
  10. TeleTech
    Key Strength: Organizational competencies
    TeleTech is a global business process outsourcing company established in the year 1982. Their services include CRM, transaction based processing, database marketing services, sales and e-commerce solutions.

You can view here the entire Global Outsourcing 100 list.

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  1. nice article about the top 10 outsourcing companies

  2. I would have thought that WIPRO would be higher on the list. Some of the biggest companies in the USA have worked with them for years so I am really surprised they are not the top company listed. Good article though…

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