Call Center January 2002 News

  • Jan 2002
    • MphasiS on cross-biz operational synergies
      IT solutions and services player MphasiS Ltd has more than one reason to bet heavily on its BPO and IT-enabled services arm MsourcE. Not only has it recruited 120 people between January 1 and January 24, 2002, with an aim to notch up 200 per cent topline growth next fiscal, but has also unexpectedly opened up cross-sell and up-sell opportunities between the two businesses the company operates in.

      Interestingly, a US-based MsourcE customer has committed to an IT solutions project with MphasiS, while another MphasiS banking services customer has appointed MsourcE as the BPO arm for servicing all its e-mail communication.

    • DSS Mobile to create separate call centre company
      Anticipating a soaring growth in contact centre business, Delhi-based DSS Mobile Communications Ltd is planning to hive off its call centre business as a separate company from its paging business.

      This move will give way to conducive conditions for the company to raise funds for its future expansion in contact centre business.

    • Techies find new haven in BPO, call centres
      With most IT companies showing the exit to existing staff and no fresh recruitments in sight, business process outsourcing (BPO) and contact centres have proven to be the new havens for IT professionals.

      National Association of Software Services Companies (Nasscom) estimates that about 15 per cent of new recruits taken in by call centers are software professionals. It expects this percentage to rise further in the next two years.

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