Call Center March 2002 News

  • March 2002
    • Turnaround for software, consolidation for BPO
      After the worst year in its history, the beleaguered Indian software industry is looking forward to 2002-03. At the same time, the exuberant BPO sector expects 2002-03 to bring in even greater cheer.
    • IT-enabled services hitch on to BPO bandwagon
      Software services might have received a blow in 2001, but IT-enabled services has turned out to be the largest revenue generator for India Software Inc, thanks mainly to India becoming the Business Process Outsourcing (BPO) capital of the world. Consequently, the call centre industry had its second coming in 2001, and this trend looks set to consolidate in 2002.In the wake of the US slowdown, global companies are increasingly looking at outsourcing even their basic operations to India. The result is that the Business Process Outsourcing (BPO) market in India is expected to grow by 70 percent in 2002, to reach Rs 21,120 crore. This trend assumes great significance for India because of the fact that India has been the hub of the global call centre industry, a sector, which at a projected size of Rs 3,000 crore in 2002 is likely to be the biggest component of IT enabled services.
    • Small Cities Hold Big Promise For BPO Cos
      Mini metros and smaller cities are turning out to be a favourite destination for the contact centers and business process outsourcing (BPO) companies. Companies like Spectramind, Convergys, GE, Daksh and iEnergizer are eyeing cities like Cochin, Pune, Chandigarh, Jaipur and Hyderabad.
    • Software Cos Get Ready To Shed ‘Debt Free’ Tag
      Debt financing is gaining currency with IT services and Business Process Outsourcing (BPO) companies.Software companies have been traditionally funded through the equity route but with the IT-enabled services wave gathering momentum, banks are getting interested in IT, particularly IT- enabled services.
    • BPO Pie To Double With Global Players Leading The Pack
      Existing as well as new international business process outsourcing (BPO) majors will be the major drivers for this year’s growth in the Indian BPO market, according to the National Association of Software and Services Companies (Nasscom).The growth of international BPO majors in India (in terms of seat capacity and agents), has been around 100 per cent in 2001-02 over the previous year. For the fiscal ending March 2003, the growth in this area is likely to cross 100 per cent.
    • Banks, Placement Agencies Spot A Goldmine In BPO Success Story
      Business Process Outsourcing (BPO) is certainly creating ripples in various service segments. Allied business services like investment banks, placement agencies and independent marketing and strategy consultants have been quick to spot the opportunity and their businesses are definitely gathering steam fuelled by the BPO story.

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