Call Center April 2002 News

  • April 2002
    • Software Companies Prefer BPO Foray At An Arm’s Length
      Even as more and more Indian Information Technology firms tap the business process outsourcing opportunity, what has surprised many is that the BPO forays are being conducted through separate companies.Infosys Technologies Ltd has set up Progeon Ltd (with venture funding from Citigroup Investments), Wipro has made a strategic investment in Spectramind and Satyam Computers will undertake BPO operations through a subsidiary company
    • Siemens Information Systems To Expand BPO Operations
      Siemens Information Systems (SISL) Ltd, one of the leading Systems Integrators and a total solutions provider will be expanding its business process outsourcing (BPO) operations in the next 6 months from the current 50 agents to 200 agents. SISL’s Managing Director Anil Laud said that this could grow to a ‘couple of 1,000’ agents in the next 18 months.
    • US-based IFIA To Bring 50 CEOs To Kerala For BPO Conclave
      The US-based Indian Foreign Investment Agency (IFIA) will bring 50 CEOs to the Kerala Business Process Outsourcing (BPO) Conclave in November, according to Keith Fiveson, who is leading an IFIA team to the state. Mumbai, New Delhi and Kochi are the three metros that have been picked up by the FDI-facilitating agency this year for promoting foreign investment, he said.
    • Kshema Technologies Set For BPO Venture
      After Infosys and Wipro, it is now the turn of second-rung companies to take a look at the BPO opportunity. Bangalore-based Kshema Technologies Ltd is drawing up plans for making an entry into the technical BPO space.To this end, Kshema is believed to be in talks with another Bangalore-based BPO player — iBackOffice (a 200-seat call centre offering support services to 10 overseas customers) — to acquire close to 50 per cent stake in the latter, according to market sources. Both Kshema and iBackOffice have a common investor in Global Technology Ventures (GTV) which was the seed investor in both the firms. GTV has been focussing on creating business synergies through strategic consolidation among its portfolio companies.
    • Global firms hasten march to set back-offices in India
      The next time a World Bank employee has a problem with their pay-slip, chances are it will get fixed in India.That is because the Washington-based institution moved most of its global accounting operations, including payroll processing, to Chennai in south India last month.
    • Warburg buys stake in BA India unit
      Leading global private equity investor Warburg Pincus on Thursday said it has taken a majority stake in British Airways’ Indian remote processing unit WNS.It did not indicate the stake size or the amount invested.
    • FNSTAR Looks At Indian Arm For BPO JV
      US-based FNSTAR, a technology solutions provider, plans to look at its Indian subsidiary Electronic Financial Network Pvt Ltd for a major Business Process Outsourcing venture.FNSTAR is currently in discussion with a consortium of credit unions and regional banks to form a JV which will provide wealth management solutions to the credit union members as well as banks. FNSTAR plans to outsource to India part of the business that the JV garners. To service this JV, the company plans to set up a BPO centre in Hyderabad with an investment of approximately $1 million. In addition to this, the company will be investing $0.5 million in its existing Indian operation in the next 6-7 months.
    • TVS Electronics To Push For BPO Solutions In Manufacturing Sector
      Chennai-based TVS Electronics Ltd (TVS-E) plans to aggressively offer business process outsourcing (BPO) solutions to the manufacturing sector. The firm expects revenues from BPO to grow at about 18 per cent on a quarter on quarter basis.Currently, BPO accounts for 16 per cent of the firm’s revenues, which stood at Rs 52.67 crore for the quarter ended December 2001.

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