Call Center April 2003 News

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10 Reasons To Transform Your Meek & Huddled CSR’s Into Cross-Selling Giants

Cross-Selling is a great way to boost revenues and profits by gently persuading existing customers to purchase an additional product during service conversations. Here’s why it’s so beneficial to your people and to your enterprise… Ten really great reasons your CSR’s should make an effort to cross-sell to existing customers and clients. You Already Have […]

Know emerging BPO global destinations: Vietnam

Vietnam is slowly becoming a favored destination outsourcing. Vietnam ranks 20th among the top BPO destinations in the world.  It is predicted that they will overtake India and China by the end of 2012. Vietnam has a population of 90 million people, out of which 60% are under the age of 30. They have young […]

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