Call Center July 2003 News

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Laserfiche9 Strengthens CMS and BPM integration

Content Management Solutions come in a simple and elegant package for Laserfiche and this is evident from their release of Laserfiche9. The new product from Laserfiche had been released at Empower 2013 conference. The product focuses primarily on CMS and BPM integration in business enterprises. It focuses on two main functionalities namely web based forms […]

Business Process Outsourcing – Plain Vanilla or Sundae?

At the outset of the back office outsourcing era, much needed to be proven. Clients wanted service providers to simply replicate processes in their existing state and demonstrate capability to match status quo – the “plain vanilla” solution. Large teams were expected to travel onshore and get rigorous on the job training prior to assuming […]

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