Call Center August 2003 News

  • August 2003
    • BPO firms may come into tax net
      The Centre is examining the possibility of bringing software companies under tax net, along with business process outsourcing firms.A task force on non-resident taxation established by the revenue department is examining the issues including whether software income should be defined as royalty.The task force headed by director general of international taxation, Vijay Mathur said it has been mandated to look into categorisation of income — business, royalty and fee — for technical services, as the industry was divided on treatment of software.
    • BPOs’s foreign clients’ may be taxed – Asian Age
    • STPI Bangalore to promote Mangalore as the next BPO destination – Business Line
    • Catering to BPO’s need is the new business – slurp!
    • BPO gives Bangalore a big boost
    • MTNL arm, Millenium Telecom, appoints Siemens Information Systems as its BPO consultant for Rs 1 crore
    • IT stalwarts get ‘caution’ rating on BPO forays: Gartner
    • BPO firms take staff back to school
    • Tecnovate, the BPO arm of ebookers, to foray into third party BPO – Asian Age
    • Citigroup’s BPO arm e-Serve to scale up operations – Vijay Times
    • Nipuna Services Ltd has attracted $20 million in investments – Business Line
    • The Call Centre Boom – A slide show
    • Hinduja group has bought a 930 seat call centre unit – Customer Contact Centre Inc. in Phillipines – Business Line

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