Call Center September 2003 News

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5 Promising Big Data Companies in India

India is fast turning into a big name in the world of data analytics. There are several companies that are making a mark in the field of Big Data. These companies are transforming the way in which businesses perform. Let us have a look at 5 promising names of Big Data companies in India. 1. […]

Analyzing performance through outbound call centre KPI

The key performance indicators (KPI) need to be monitored for reducing customer dissatisfaction. The output from outbound call centres can be managed by service level control or SLC. Ensuring the rate of abandoned calls is important.  Each call centre should abide by basic performance indicators like customer satisfaction, time saved and quality. The experts in […]

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