September 2004 News

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GII Publishes 3 reports on Contact Centers

Firms are realizing the increasing influence that customers have when interacting with the companies. This huge potential is being tapped by effectively changing the strategies and operations of contact centers. This change is reflected in the improvement of knowledge management tools, moving to cloud infrastructures as well as using advanced IVR analytics. Global Information Inc […]

US anti-outsourcing aimed at manufacturing sector: NASSCOM

Barack Obama won the US President Position for the second term in White House, which is really good news for Americans as well as non Americans. But major outsourcers of US products and services might be quite afraid of his anti-outsourcing policies. NASSCOM, a trade association of Indian Information Technology (IT) and Business Process Management […]

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