October 2009 News

  • October 2009
    • Pacific Ventures inks medical billing outsourcing deal with ambulatory surgical center chain
      Pacific Ventures, a healthcare outsourcing company in India has secured an agreement to be the exclusive provider of medical coding, billing and transcription services to a large chain of ambulatory surgical centers in the United States.”We are thrilled to add this chain of surgical centers to our client’s list. The expertise of our people combined with the latest technology used by Pacific Ventures has always ensured the world class service delivery to our healthcare clients” said Vivek Gaur, CEO of Pacific Ventures. “In last 8 years, Pacific Ventures has seen tremendous growth in healthcare Revenue Cycle Management business and we are poised to become one of the top three healthcare BPOs of India.”
    • Offshoring in publishing to cross $1.2 bn by 2012
      Offshoring in publishing is slated to cross $1.2 billion and Indian revenue from publishing offshore stood at $660 million last year. The country is poised to become a global hub for publishing BPO services even as new segments, capabilities, technologies and geographies would set the tone for the “next wave” in publishing offshoring.Given the pressure to reduce cost of services, staffing and overhead costs, the publishing industry is wrought with several challenges, including the need to standardise products and streamline processes, Pearson Education senior VP Bruce Johnson noted at the CII second conference on ‘Sustaining India to be the Global Publishing BPO Services Hub’ here on Friday.
    • UP announces incentives for IT/BPO, realty
      To lure the business process outsourcing and IT/ITeS industry, the Mayawati government in Uttar Pradesh has showered various sops. The realty sector, too, has been blessed with many relaxations.IT majors and BPOs setting up units in UP will get 100 per cent relaxation in stamp duty. Those setting up call centres can now get a land lot in UP on easier terms.
    • Infy, AP rural BPO push to create 1,000 jobs
      The rural development department of Andhra Pradesh government and Infosys BPO Limited signed a memorandum of understanding on Tuesday for setting up rural BPO centres in 22 districts across the state.Society for Elimination of Rural Poverty chief executive officer T Vijaya Kumar and Infosys BPO Limited CEO and managing director Amitabh Chaudhry signed the MoU in the presence of chief minister K Rosaiah, state rural development minister Vatti Vasantha Kumar and other senior officials in Hyderabad.
    • Australian telco to offshore 150 jobs to Mumbai by 2010
      Australian mobile phone retailer Crazy John’s is reportedly offshoring about 150 jobs to Mumbai where its parent company Vodafone Hutchison Australia operates a call centre.According to The Australian, about 200 employees of Crazy John’s will face redundancy as part of its restructuring programme in the first half of 2010, when over 150 jobs will be shifted to Mumbai.
    • Why Latin America attracts Desi companies
      India’s top outsourcing companies are now exploring acquisition opportunities in the Latin American countries, as more customers demand nearshore delivery capabilities for physical proximity and ease of managing an outsourcing relationship.Smaller service providers in Brazil, Argentina and Mexico such as Globant, which counts Adidas, LinkedIn and Citi among its top customers and has around $100 million in revenues, are increasingly being approached by some Indian tech firms, officials told ET on condition of anonymity.
    • Infosys setting up 22 BPOs in rural Andhra
      In a development which will create huge employment opportunities for those in rural Andhra Pradesh, Infosys BPO is all set to establish as many as 22 BPO centres in rural districts of the state.The subsidiary of IT major Infosys has already signed an agreement with the Andhra Pradesh government to set up rural BPO centres. The MoU was signed by Infosys BPO Limited CEO and Managing Director Amitabh Chaudhry and State Society for Elimination of Rural Poverty CEO T Vijaya Kumar, in the presence of the Chief Minister, K Rosaid
    • TechM, Aegis, Conflux bag Rs 750-crore Etisalat deal
      Etisalat DB Telecom, a new entrant in the Indian telecom space yet to launch services, has awarded an end-to-end outsourcing contract to three BPO service providers — Tech Mahindra, Aegis and Conflux, the company said on Tuesday.The deal, spanning over five years, is valued at over Rs 750 crore. Etisalat is a JV between the UAE’s Etisalat Group and India’s Dynamix Balwas Group with Etisalat holding 45% in the JV.
    • Amidst recession, Indian BPO spreads cheer in Northern Ireland
      Amidst job losses and recession, Indian call centre major Firstsource has spread more cheer in Northern Ireland by creating 100 more jobs at its centres there.The company already employs 1000 people at its base in Londonderry and 400 in Belfast. In May 2008, it had created 800 jobs, which was widely hailed in the region.
    • 6 Indian cities among 8 top global destinations for outsourcing
      Six Indian cities – Bangalore, Delhi NCR, Mumbai, Chennai, Hyderabad, Pune – are among the eight top global destinations for BPO outsourcing of services, according to a new survey released Tuesday.The other two are the Philippines’ Manila NCR and Ireland’s Dublin city, according to the 4th Global Services-Tholons Top 50 emerging outsourcing destinations survey, jointly done by Global Services from CyberMedia and Tholons, a services globalisation advisory firm.
    • Cognizant gets an edge with UBS deal
      US-based Cognizant Technology Solutions Corp. said on Thursday it has agreed to by the outsourcing arm of Swiss financial services firm UBS AG in Hyderabad for about $75 million (Rs344 crore) in cash. Lakshmi Narayanan, vice-chairman, Cognizant, talks about the contours of the deal.
    • Cognizant buys UBS India’s BPO unit
      Nasdaq-listed IT company Cognizant on Thursday said it has entered into a definitive agreement with the UBS Group for acquiring the latter’s Hyderabad-based BPO unit.The company did not divulge any financial detail. According to sources, the deal is valued at $72-75 million (around Rs340 crore).

      As part of the transaction, financial services provider UBS and Cognizant have entered into a multi-year services pact, under which Cognizant will provide business process outsourcing (BPO), knowledge process outsourcing (KPO), IT and remote infrastructure management services to UBS divisions globally, Cognizant said in a statement.

    • Essar may merge arm with BPO unit
      The Essar group is considering merger of Essar Information Technology Holdings (EITH), which provides common services operations across the group, with its BPO firm Aegis.The diversified Essar group formed EITH three years ago to consolidate common functions such as finance and accounting (F&A), human resources (HR), and payroll to its business arms in steel, oil, shipping, power, telecom and retail.
    • Axed back office operations turn into big BPO projects
      The global financial firms plunged in a full-fledged cost cutting drive and restructuring to focus on core operations as part of their crusade to survive the global economic crisis are now dropping Indian back office operations.Buzz up! While insurance and banking majors like AIG and Citigroup, bailed out by the US government, have already sold some of their India units in the past year; other companies companies like UBS, American Express, BoA-Merrill Lynch and Credit Suisse are expected to follow the suit.
    • WNS’ CEO hunt narrows to Nambiar, Kurien
      The race to head India’s second-largest BPO WNS has narrowed down to Rajesh Nambiar of IBM Global Services and TK Kurien of Wipro, according to a person close to the matter.WNS had roped in executive search firm Egon Zehnder to find a new chief executive after co-founder and group CEO Neeraj Bhargava announced that he was stepping down. However, the process was put on hold, as the BPO’s largest shareholder Warburg Pincus initiated plans to sell its 50% stake. With the stake sale now being called off, the search process has resumed.
    • Outsourcing to India drives profits of UK firm
      Outsourcing its finance function to India has helped a UK-based software provider company to register a profit this year.Eg Solutions, a financial service software company based in Staffordshire, has announced that it has recorded a pre-tax profits of 56,000 pounds in the six months to the end of July, compared to a loss of 810,000 pounds in the preceding half year.
    • BSNL to outsource customer care ops
      After shying away from the outsourcing model for several years, state-owned BSNL is now going all out to replicate this business model which has become the cornerstone behind the strategies employed by private operators such as Bharti Airtel .BSNL has now decided to outsource its customer care requirements to private call centres. The telco has already invited bids for setting up and managing its BPO operations that will cover over 17 million customers across the four southern states, as per a notification on its website.

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