BPO July 2010 News

  • Shimoga set to become a BPO hub
    Shimoga, the home town of chief minister BS Yeddyurappa and BJP state unit president KS Eshwarappa, is set to become a business process outsourcing (BPO) hub soon.David Andrews, CEO of Xchanging, who is part of Cameron’s business delegation, signed the MoU with the state owned enterprise KEONICS managing director Harikumar Jha, to develop a special economic zone (SEZ) in Shimoga, in the presence of Yeddyurappa, on Wednesday, Jul 28.
  • Rural BPO centres provide a ray of hope for smaller towns
    For H.N. Punyavathi, a 30-year-old resident of Bagepalli, a small town around 100km from Bangalore, securing a project associate’s job at a rural business process outsourcing, or BPO, firm around four months back was a turning point in her life. The college dropout had to face tough times recently when her husband lost his job and the couple was expecting a child.”I am very satisfied and happy now,” she says, speaking about her Rs4,000 per month job at RuralShores Business Services Pvt. Ltd, which she joined in March. “People at Bagepalli are very lucky—we have a BPO centre in our town.” Her husband, too, is earning again—he has started a coconut wholesale business, and the couple can dare to dream once more.
  • UK-based BPO player Diligenta opts for TCS’s Cloud-based BaNCS Insurance Platform
    UK-based Business Process Outsourcing (BPO) service provider, Diligenta awarded a Cloud-based IT outsourcing contract to India’s Tata Consultancy Services (TCS).Under the contract, TCS will deploy its BaNCS Insurance platform for the BPO player enabling it to consolidate its two million customer policies from multiple legacy systems onto a single integrated system.
  • Firstsource Q1 stagnant at Rs.490 crBPO player Firstsource Solutions Ltd. announced its fiscal 2010-11 results reporting revenues of Rs.490 crore at a yoy growth of 1.3% while sequentially it is seen at a decline of 3.2%.The company’s operating EBIT stood at Rs.46.8 crore which is down 0.7% on a yearly comparison and down 6.6% on a sequential basis.
  • RT Outsourcing Gets A Makeover As inTarvo Technologies
    Tarvo, which is transitioning from pure outsourcing to diversified player, has also raised funds from IDFC’s AMC unit.Sonoma Managament Partners controlled RT Outsourcing has renamed itself as inTarvo Technologies Ltd as part of a revamp initiative. The IT buyout firm, which concluded the deal two years ago, has led the revamp. Apart from Sonoma, other investors in the firm include Motilal Oswal PE and New Enterprise Associates (NEA).
  • IT Outsourcing Activity Remains Sluggish in 2010
    The outlook for the IT outsourcing market is not unlike the outlook for the economy as a whole: It’s “unusually uncertain,” to use U.S. Federal Reserve Chairman Ben Bernanke’s words.
  • Incentive scheme soon for IT firms planning to set up rural BPOs
    The government will soon come out with an incentive scheme for IT companies planning to set up rural BPO centres.“We’re in the final stages of approval for the scheme that will have a capital subsidy and training subsidy component for rural BPOs,” P.W.C. Davidar, IT Secretary, told The Hindu on the sidelines of ‘An Evening with the IT Minister,’ an interactive session hosted by CII-NASSCOM with IT Minister Poongothai Aladi Aruna.
  • Offshore R&D Spending Grows, Recession Or Not
    Engineering research and development spending increased overall during the recession, but more of this spending is now moving offshore, according to a new study.The study by Booz & Co., a management consulting firm with the National Association of Software and Services Companies (NASSCOM), India’s largest industry group, looks at engineering research spending by various industrial sectors globally.
  • Infy closes BPO in Bangkok
    The business process outsourcing arm of India’s second-largest information technology services company, Infosys , has shut its centre in Bangkok, which it had acquired from Philips.The centre was primarily handling the back-office works of Philips globally. As a result, the company has moved about 40 of the 175-odd staff at the centre to China.
  • China, not India, is the top outsourcing hot-spot
    Aided by low labour costs, China has overtaken India as the primary destination of outsourcing and shared services for Asia-Pacific companies — netting business to the tune of $20 billion, according to accounting firm KPMG.The KPMG survey, which covered 280 senior company executives across Asia, says that China’s outsourcing and shared services are rapidly expanding — winning a substantial market share over India and other regional destinations.
  • Offshore Outsourcing Vendors Upsell Customers to Increase Market Share
    IT departments should beware of buying additional outsourced services from their existing offshore providers. Here are eight steps to consider before signing new statements of work.If there’s a sure sign that offshore outsourcing has hit the mainstream, it’s that it’s increasingly hard to distinguish the sales techniques of a Wipro or a TCS from an Accenture or IBM (IBM). Indian IT service providers have joined the ranks of large U.S.
  • US holiday saves IT-BPO firms from bandh backlash
    Unlike the ‘aam admi’, who was hit by the nationwide strike called by Opposition parties to protest against the recent hike in fuel prices, the country’s information technology-business process outsourcing (IT-BPO) companies breathed a sigh of relief as today was a public holiday in the US.The US celebrates its independence day on July 4. But since it was Sunday, the American government had declared Monday as a holiday.
  • Outsourcing cos may see more pressure from clients
    Outsourcing services providers may come under increased pressure from their clients, with chief Information Officers (CIOs) at firms globally planning to squeeze more value out of their outsourcing arrangements, a study by global consultancy KPMG International said.According to KPMG’s latest report — “From Cost to Value” — CIOs surveyed worldwide have accorded top priority to getting more value out of their outsourcing contracts.
  • Infosys BPO wins US Inc award
    Infosys BPO has picked up this year’s North American Shared Services Excellence Award for best new outsourced services, for handling advertising production work of its client McClatchy’s newspapers that include Kansas City Star.The award was jointly awarded to Infosys BPO and McClatchy, which also publishes Miami Herald.
  • Cognizant eyes insurance BPOs
    Refining its inorganic growth strategy further after carrying out acquisitions in consulting and analytics areas down the years, Cognizant Technology Solutions is understood to be scouting for business process outsourcing firms specialising in insurance in the US and Europe.The Nasdaq-listed company is looking to acquire companies handling back-office operations for US and European clients, primarily in insurance support and related operations, according to an investment banker who spoke on condition of anonymity. Such a move is expected to strengthen Cognizant’s insurance practice, which has focused primarily on the property and casualty insurance industries.

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