BPO August 2010 News

  • TN promoting rural BPOs
    As part of its policy to take the IT sector to rural areas, Tamil Nadu government is holding talks with various companies and colleges for setting up of Rural business process outsourcing centres.The government recently unveiled its ambitious rural business process outsourcing Policy, unveiling an incentive-based approach to encourage establishment of BPOs in rural areas.
  • Small Indian Outsourcers Become More Attractive to Customers
    Second-tier outsourcers in India can provide specialized services and domain expertise in areas which their larger competitors such as Tata Consultancy Services and Infosys Technologies (INFY) may find too niche to address, according to a report from Forrester Research.Inside IT OutsourcingOffshoring: The 25 Most Dangerous Cities for Outsourcing in 2010A large number of mature clients outsource high-volume work in the areas of infrastructure support, application maintenance, and business-process outsourcing to large Indian outsourcers, while working with smaller outsourcers on small, specialized projects, Sudin Apte, principal analyst at Forrester said on Monday.
  • Revenue from BPO to touch $1.6bn in ’14
    India’s domestic business process outsourcing services segment is expected to achieve a revenue of $1.6 billion by 2014 from $521 million in 2009, according to research firm Gartner.Gartner has forecast that revenue from BPO services within the domestic market will grow by 31.
  • Obama’s new mantra: Go for ‘Made in America’
    US President Barack Obama said that America will not settle for the second place in the international community when other countries like India, China, Germany and South Korea are competing and fighting for the jobs of the future.”Other countries that are out there, they are competing; they are fighting for the jobs of the future. India China, Germany, South Korea.
  • IT, BPOs bring in 14% of state GDP
    India’s IT and BPO industries together ($64 billion) account for 6% of the GDP, up from 1% a decade ago. In states where its presence is significant — like Karnataka, Tamil Nadu, Andhra Pradesh, Maharashtra and Delhi — its share in state GDP is much higher, at 14%. Revenues of these sectors will rise to $360-$375 billion by 2020, when it will account for 10% of Indian GDP, Nasscom president Som Mittal said on Wednesday.
  • H-1B and L-1 Visa Fee Hike Could Lead to More Offshoring
    It’s not often that H-1B visa critics and advocates are on the same page, but Senator Charles Schumer (D-N.Y.) has accomplished the seemingly impossible.
  • Revenue from domestic BPO services to touch $1.6 bn in 2014
    India’s domestic business process management services segment is expected to achieve a revenue of USD 1.6 billion by 2014 from USD 521 million in 2009, according to research firm Gartner. Gartner has forecast that revenue from BPO services within the domestic market will grow by 31.1 per cent from USD 521 million in 2009 to reach USD 683 million in 2010 and experience steady growth through 2014 to touch USD 1.6 billion by 2014.
  • Process management outsourcing income to reach $683 mn this year
    Revenue from the domestic process management sector revenue will rise by 31 per cent to $683 million this year against $521 million in 2009, says an IT Research and Advisory firm Gartner Inc.The industry would continue to grow steadily up to 2014 when its income would reach $1.6 billion, it said in a statement.
  • Indian call centre company to recruit staff in Middlesbrough
    A Mumbai-based Indian Call Centre company plans to recruit people in Middlesbrough.The company First Source which runs call centres for some of Britain’s biggest companies, intends to hire 500 people over the next two years.
  • Hindjua Global Solutions launches second global centre in WB
    BPO firm Hinduja Global Solutions, part of diversified Hinduja Group, today opened its second global delivery centre at Durgapur in West Bengal.This was its 30th global delivery centre worldwide, the city-based company said in a statement here.
  • Ventureast Backs BPO Training Provider Orion Edutech
    The company will use the funds to expand its offerings and geographic reach.Orion Edutech Pvt Ltd, a Kolkata-based BPO training provider, has raised its first round of funding from VenturEast by diluting a significant minority stake. Orion plans to use these funds to expand its course offering, boost its presence in domestic and overseas markets and enhance technology.
  • Infy BPO to be service provider to Global Group
    The IT giant Infosys has announced that its Business Process Outsourcing (BPO) had got a deal from IT firm Global Group to deliver services in the field of IT for a period of 20 months.Telecom infrastructure firms GTL Ltd and GTL Infra owner Global Group had made the contract with Infosys BPO to provide services with regard to setting up of the Shared Service Centre (SSC).
  • Smaller cities lucrative destinations for IT, BPO firmsDriven by lower operating costs and incentives in the form of tax holidays and subsidies by state government, smaller cities like Jaipur, Chandigarh and Mysore have emerged as lucrative destinations for IT and BPO firms.According to the Q2 report by Everest Group on global sourcing, IT and BPO companies are looking at tier II locations in the country to support global delivery.
  • Rural BPOs looking good to become a phenomenon in Indian outsourcing story
    A typical day for Archana, 29 and a mother of two, used to start with milking cows, cooking breakfast for her large joint-family, preparing lunch for her husband, an insurance agent, and seeing him off to work. Rest of the day for the intermediate pass from Teekli village’s senior secondary school was more of the same: looking after the kids, doing chores, and sometimes, doing nothing. All that changed this March, when her village, about 30 km from Gurgaon, got its first BPO (business process outsourcing) centre, from Harva, an outsourcing company with a rural focus.
  • Aditya Birla Minacs looks at centre in South America
    Aditya Birla Minacs, the IT and ITeS arm of the Aditya Birla Group, is exploring options to set up a delivery centre in South America. The company intends to either set up a greenfield facility or look at acquisitions for this unit, which will primarily cater to the US market.The US is the largest market for the company and contributes nearly 65% to its revenue.
  • Hinduja Global bullish on buyouts
    Hinduja Global Solutions, the BPO arm of the Hinduja Group, is aggressively looking at customer relationship management (CRM) companies, both within the country as well as abroad, for acquisitions.Hinduja Global Solutions (HGSL), which is sitting on cash of USD 125 million, targets companies in the similar field in the US, Britain and Latin America, its chief executive Partha Sarkar told PTI here today.
  • US looks onshore for backoffice ops
    Monty Hamilton, chief executive officer of Atlanta-based Rural Outsourcing Inc, is a darling of the American media these days. His company is setting up units in smaller towns in the US, hiring low-cost labour (from those laid off during the recession) and vying for contracts or outsourcing jobs from bigger companies, much the same way call centres and BPOs in Bangalore and Gurgaon have been doing all these years.Hamilton calls his model “the future of outsourcing in America” and argues that currency exchange rate fluctuations and other factors such as inflation (as in India) make outsourcing business to companies in India risky, as he advises American firms to vote in favour of onshoring instead of offshoring.

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