BPO October 2010 News

  • Indian IT Raju may soon be CEO of country’s first prison BPO
    Disgraced Satyam chief B Ramalinga Raju could be ruing his fate after the Supreme Court on Tuesday cancelled his bail but the apex court’s directive has brought a smile on the face of the state prison chief. The state prisons department is toying with the idea of using Raju’s expertise in handling operations at the country’s first prison BPO unit, which is all set to start operations on November 1.Though on a trial basis for now, prison officials hope that the BPO project would benef IT from IT czar Raju’s experience in making such projects a profitable venture. Well, this is assuming that his health permits him to stay behind bars and not in a hospital.
  • India to discuss outsourcing curbs with Obama
    The Indian government will discuss a host of issues, including the outsourcing curbs, with US President Barack Obama during his visit to India November 6-9, Union Minister of State for Communications and Information Tachnology T Sachin Pilot said on Thursday.”We will be discussing a host of issues with Obama during his visit to India November 6-8. Issues related to the IT industry, including hike in US visa fee and outsourcing curbs will also be taken up with him by our government,” Pilot told reporters on the margins of Bangalore IT.Biz 2010 here here.
  • Karnataka’s IT exports to top Rs 90,000 crore this fiscal: CM
    Karnataka is on course to achieve IT exports of Rs 90,000 crore in the current fiscal, Chief Minister BS Yeddyurappa said in Bangalore while announcing an investment promotion subsidy to give a push to semiconductor industry.Addressing ‘Bangalore IT.Biz’, an annual, state-sponsored technology event, he said the state registered IT exports worth Rs 38,000 crore in the first six months of the current fiscal.
  • Deal with Barclays, Axis Bk to reflect in Q3-4: Firstsource
    Firstsource Solutions has declared its second quarter results for FY11. The company’s consolidated net profit was up at Rs 33.2 crore versus Rs 32.1 crore QoQ. Its consolidated revenue was up at Rs 490 crore versus Rs 475.9 crore QoQ.On the sidelines of the CNBC-TV18 CFO awards ceremony, Mathew Vallance, MD & CEO, Firstsource Solutions, spoke to CNBC-TV18’s Kritika Saxena about the results and his outlook for the company.
  • Offshoring: Smaller vendors take on Infy, TCS, Wipro, HCL
    The boutique-sized , niche-focused outsourcing providers seem to be giving giants like HP, IBM, Accenture , TCS , Infosys , Wipro , HCL and Cognizant tough competition in terms of offering a greater degree of customer satisfaction.A comprehensive poll of over 6,547 outsourcing clients worldwide found that smaller vendors are satisfying more clients, and to a much greater degree, in comparison with their big-ticket counterparts. The study carried out by the Black Book of Outsourcing – which was acquired by business research firm Datamonitor Group a year ago – has represented all outsourcing fields including IT, KPO, LPO and BPO.
  • Corporate India wants Obama to remove protectionist measures
    As US President Barack Obama prepares to land in India next week, corporates there want him to address protectionist measures, adopted by America in the last 18 months, which have hurt their business interests.Noting that in the last 2 years, there has been an “undeniable rise” in the protectionist tide arising from the US, deputy director of the Confederation of Indian Industry (CII) Kiran Pasricha said that protectionism has not been restricted to rhetoric alone.
  • Indian IT industry to raise outsourcing issue with Obama
    The Indian IT industry will raise issues related to outsourcing and immigration with US President Barack Obama during his visit to India next month, Infosys Technologies’ chief executive S. Gopalakrishnan said Tuesday.’We are waiting for confirmation of our meeting with Obama. As an industry association (Nasscom), we will put forward our views across to Obama on outsourcing of IT services and the recent hike in US visa fee for our software professionals,’ Gopalakrishnan told reporters here on the margins of a conference.
  • Bharti splits $500-mn outsourcing deal in Africa among 3 IT majors
    India’s top mobile phone firm Bharti Airtel said it will award call centre contracts for its African operations to IBM, Tech Mahindra and Spanco, marking the second significant step in replicating its hugely-successful outsourcing model in that continent. Bharti Airtel’s international CEO Manoj Kohli and other officials with the world’s fifth-largest telco by customers declined to divulge the deal size, but an industry executive with direct knowledge of the development said the five-year contract was worth around $500 million, with IBM and Spanco sharing most of the spoils.The largest market of Nigeria is also split between these two vendors. “Both have approximately $200 million each, while Tech Mahindra has about $100 million,” this executive said, requesting anonymity. The contract for customer services is the first of its kind in Africa where the back-office processing industry is still in the early stages of evolution.
  • Don’t be apologetic on outsourcing during Obama visit: Narayana Murthy
    Infosys mentor N R Narayana Murthy on Monday said there was no need for Indian IT industry to be apolgetic or shy about US outsourcing curbs during President Barack Obama’s visit to the country next month.Instead, Murthy said, Obama would be an honoured guest and be treated in the typical Indian tradition and philosophy of “athithi devo bhavo” (a guest is like God), without any expectations from him.
  • Outsourcing No Longer ‘Dirty Word’ as Technology Spending Rises
    The Cleveland Police Authority in Northern England is paying Groupe Steria SCA to help manage the control room of the 2,200-strong force, allowing Chief Constable Sean Price to “concentrate on policing.”The 211 million-euro ($295 million), 10-year contract to take calls, assist in preparing criminal case files and manage payroll, recruitment and expenses became effective Oct. 1. Price and other first-time customers seeking to simplify back-office operations or upgrade rickety computer systems are helping information technology services companies such as Steria, Cap Gemini SA and Cognizant Technology Solutions Corp. grow faster than the economies they serve.
  • Outsourcing Your Internet Marketing Tasks Will Boost Your Income
    Outsourcing is as old as business itself. If you have been involved in any type of business, you know what it’s all about. A lot of people don’t use the term outsourcing” and will usually say, “hire someone,” which is basically the same thing. The simple truth is that you can’t do everything yourself and see sign cant growth, that’s exactly where outsourcing comes in at. Outsourcing isn’t the rage for nothing, people are making a lot of money very quickly by expanding their efforts with the help of other people. The most successful marketers understand this concept very well. Outsourcing is simple but it looks simpler than what it really is. It might take you anywhere from a few weeks or even months to actually be successful with your outsourcing efforts. In this article you will learn effective ways to get the most from your outsourcing. How much time will we waste before we finally figure out the proper way to do affiliate marketing? Anik Singal will show you the proper steps to take. So have a look at this Empire Formula webpage.
  • Cloud computing may be more harmful to IT cos than anti-offshoring moves
    Offshoring votary and technology strategist John McCarthy says newer technologies like cloud computing will cause a bigger dent in the offshoring business model than any anti- outsourcing moves — real or rhetorical — coming out of the US.“With the IT expectation gap — technology use is growing, but IT budgets are flat — rising, businesses are looking at instant, pay-per-use, on-demand models. The cloud will impact IT service providers in a big way. It may not replace jobs, but cloud computing with its ease of set-up and cost benefits, could become the politically correct alternative to offshoring,” says Mr McCarthy, vice-president and principal analyst at IT research firm Forrester. “The technology services market is about to undergo a massive transformation that will call traditional provider business models into question.”
  • Aegis forays into Argentina; acquires BPO firm Actionline
    Continuing its acquisition spree, Essar group firm Aegis today forayed into Argentina by taking over BPO company Actionline, which has estimated revenues of over USD 50 million annually.This is the 16th acquisition for Aegis over the last five years. The company is part of the USD 15 billion Essar Group.”We have entered into an agreement with Young and Rubicam Argentina and their local partner to fully acquire their jointly held business process outsourcing (BPO) company Actionline in Argentina,” Aegis said in a statement.
  • Forget Outsourcing, Try Rural Sourcing
    A year ago, when Michael Clark co-founded Safety Web, he knew he needed to farm out some important duties to an outsourcing company.He started his Denver-based business to help parents monitor anything written online involving their children, both comments regarding their offspring and authored by them.
  • Dialogue can resolve Indo-US BPO row: FM
    With quintessential diplomatic astuteness, the Congress party’s master trouble-shooter for decades, Finance Minister Pranab Mukherjee, shrugged off the irritants that loom large in US-India relations — including the outsourcing controversy — preceding the visit next month to India of President Barack Obama, saying all of these problems can be resolved through dialogue.During an interaction that followed his remarks on the India-US partnership, when asked if the outsourcing issue and other hiccups in the relationship had been resolved ahead of Obama’s ‘landmark visit,’ Mukherjee lectured, “In any growing relationship between countries and other partners, there will be issues which ought to be address through dialogue, through discussion, through negotiations.”He argued that such issues were only inevitable “because this is a growing relationship and there is a dynamism in the relationship, and therefore, it cannot be a situation where all issues will be resolved in one time.
  • Intelenet Looking to Take Listed Arm Sparsh BPO Private
    This comes close on the heels of Barclays announcing that it is picking a 12% stake in Blackstone-backed Intelenet.Blackstone-backed BPO firm Intelenet Global, in which Barclays is buying minority stake after exiting the firm few years ago, has offered to take stock exchange-listed outsourcing firm Sparsh BPO Services Ltd private. Intelenet along with its holding company SKR BPO Services Pvt.
  • Firstsource bags Barclaycard’s customer service outsourcing contract
    Firstsource Solutions announced a 5 year outsourcing contract win from UK-based credit card and consumer lending business of Barclays, Barclayvard.Firstsource will manage the majority of the services currently provided by the Teesside centre, as well as a related payment servicing team located in Wavertree, Merseyside.
  • WNS bags back-office deal from Mashreq
    In one of the first offshoring deals from a West Asian bank, India’s third-largest BPO, WNS Global Services, has secured a back-office contract from Mashreq, one of the largest banks in the United Arab Emirates.Technology deals from West Asia and Asia-Pacific are becoming important for the $60-billion Indian IT-BPO industry as it tries to hedge against a slow recovery in Europe and growing conservatism in the US vis-a-vis offshoring. However, a WNS spokeswoman denied to comment on the value of the deal citing client confidentiality.

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