BPO January 2011 News

January 2011

  • BPOs foray into IT to protect biz from tech biggies
    India’s leading standalone business process outsourcing (BPO) companies are developing capabilities in areas that have traditionally been dominated by IT firms.This is partly driven by the worry that standalone BPOs are at risk of losing business to multinational technology and consulting majors like IBM and Accenture as well as domestic IT majors like Infosys , Wipro and TCS , which are winning contracts by offering integrated IT- BPO services. As TOI wrote recently, BPOs have been growing at about half the rate at which IT companies have been growing in the past few quarters.
  • 25% of 2010 IT spend was from first-time outsourcers
    While the global economic downturn saw some big buyers of technology reducing their spends, it also bought about greater acceptance for outsourcing, bringing in a large number of first time outsourcers in the fold. At least a fourth of the total technology spending in 2010 is expected to have come from these first-time outsourcers who farmed out services to mostly Indian players as cost reduction and driving efficiency became imperative. According to market research firm Datamonitor, on an average, IT services outsourcing results in savings of 15-20% for customers.

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