BPO January 2011 News

January 2011

  • BPOs foray into IT to protect biz from tech biggies
    India’s leading standalone business process outsourcing (BPO) companies are developing capabilities in areas that have traditionally been dominated by IT firms.This is partly driven by the worry that standalone BPOs are at risk of losing business to multinational technology and consulting majors like IBM and Accenture as well as domestic IT majors like Infosys , Wipro and TCS , which are winning contracts by offering integrated IT- BPO services. As TOI wrote recently, BPOs have been growing at about half the rate at which IT companies have been growing in the past few quarters.
  • 25% of 2010 IT spend was from first-time outsourcers
    While the global economic downturn saw some big buyers of technology reducing their spends, it also bought about greater acceptance for outsourcing, bringing in a large number of first time outsourcers in the fold. At least a fourth of the total technology spending in 2010 is expected to have come from these first-time outsourcers who farmed out services to mostly Indian players as cost reduction and driving efficiency became imperative. According to market research firm Datamonitor, on an average, IT services outsourcing results in savings of 15-20% for customers.

Also see news archives

Latest Columns

US anti-outsourcing aimed at manufacturing sector: NASSCOM

Barack Obama won the US President Position for the second term in White House, which is really good news for Americans as well as non Americans. But major outsourcers of US products and services might be quite afraid of his anti-outsourcing policies. NASSCOM, a trade association of Indian Information Technology (IT) and Business Process Management […]

Assessing the Scope for Big Data KPO

The digitalization of the world has lead to the generation of a huge amount of data. In the IT industry, this data is known as big data, taking into account its magnitude and size. With the increase in the magnitude of big data generated, a new trend is evolving in the analytics Knowledge Process Outsourcing […]

Speak Your Mind