BPO April 2011 News

April 2011

  • WNS to focus on India operations
    WNS Holdings, a New York Stock Exchange- listed company, engaged in providing global business process outsourcing (BPO) services, has reported 5.8 per cent rise in its revenue at $616.3 million for the year ended March 31, 2011, against $582.5 million in the previous year.The diluted income per ADS (American Depository Share) stood at $0.21 against $0.08. Gross margins stood at 20 per cent.Keshav Murugesh, Group Chief Executive Officer, in a conference call said WNS had made good progress on its key strategic initiatives over the past year.
  • Genpact To Acquire IT Consulting Firm Headstrong For $550M
    NYSE-listed outsourcing firm Genpact Ltd has said it will acquire Headstrong Corporation, an IT consulting and services company, for a cash consideration of $550 million.Genpact appears to have outpaced Capgemini which was also in advanced talks to buy a controlling stake in Headstrong for $500 million, according to Economic Times.The deal is funded through a combination of existing cash and acquisition financing, and will close on May 31, 2011.
  • BPOs in India finding difficult to hire people, expanding outside India
    Call-center company 24/7 Customer Pvt. Ltd. is desperate to find new recruits who can answer questions by phone and email. It wants to hire 3,000 people this year. Yet in this country of 1.2 billion people, that is beginning to look like an impossible goal.So few of the high school and college graduates who come through the door can communicate effectively in English, and so many lack a grasp of educational basics such as reading comprehension, that the company can hire just three out of every 100 applicants.
  • India shouldn’t be complacent if it wants to maintain ITeS edge
    International Business Machines Corp. (IBM), the world’s biggest computer services provider, recently changed the name of its outsourcing business in India to IBM Global Process Services from IBM Daksh. Pari Sadasivan, who was made India delivery leader of the business process outsourcing (BPO) arm three months ago, spoke to Mint about cloud computing and other issues.What is your immediate focus for the firm?

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