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Employees’ personal issues in BPO industry

The BPO industry has been both a boon and bane to outsourced countries. The bane would be the employees’ personal issues in BPO industry. For addressing this, HR professionals need to understand them first and bring in mechanisms to help their employees cope better for optimum productivity. Misuse of freedom and indiscipline The trend set […]

Outsourced call centers are no longer sales outlets

October 4, 2011: Gone are those days when call center outsourcing services were used only for the sole purpose of sales. Now a day’s companies see call center outsourcing providers as a favorable source to enhance customer experience across various customer contact channels. Earlier customer service and customer care were considered as a means to […]

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