September 26 2011: Senheiser Communications made an announcement on their latest contribution towards the BPO industry.
Now, you might be wondering what can a company that is into manufacturing communication gadgets can contribute towards the billion dollar Business Process Outsourcing (BPO) industry.
Yes! There is much for them to contribute. The million dollar company Senheiser Communication A/S which is into the production of wireless and wired headsets launched innovative headsets exclusively to enhance comfortable work of the employees in the BPO sector. According to the manufactures the latest headset has immense benefits for the employees particularly with the advanced digital signal processing system. The focus of the company is to give the audience in India quite unique experience through high profile communication systems and its facilities.
As it is aware that in the Business Process Industry, the role played by communication gadgets are immense. It is found that in the BPO industry, particularly the voice based operations; employees always find issues with their communication devices. It is quite necessary for an outsourcer to enhance the factors such as the quality of work and efficiency which is directly influenced by the communication systems or communication gadgets. It doesn’t matter whether the service providers are from offshore or onshore, no one can afford an unhappy client or customer only because of the communication gadgets lack quality. Keeping this in mind the latest innovative products has been feature with some technological advantages.
As far as a Call center employee is concerned, one of the major issues which one could face is the external noise. And it is quite remarkable that the gadget comes with passive noise cancellation microphone that has the capacity to balance spectrum and deliver silence to enhance the listening. ActiveGard system is only one of its kind systems which can compress sound and make it clearer.
When consulted a top official in a leading outsourcing firm in India, he could give these statement regarding the new innovation; the wireless headsets are so comfortable to be used and make the call center employees enjoy their job without the usual hurdles such as external voice disturbance and lack of clarity. He added; our major clients are from the United States (US). And when customer support and vice based services are concern the first priority an US based company prefer is sound communication system. And he said that the dynamic volume control facility that Senheiser gadgets provide helps in trimming all incoming calls. This will provide the speaker as well as the listener a personal comfort level.
Communication system is an unavoidable part in any Business Process Outsourcing related business. By welcoming such innovations and technically well equipped gadgets like one which Senheiser has introduced will definitely enhance the future of Business Process Outsourcing (BPO) industry as a whole.