BPO Company Profile: Invensis

invensis BPO

Invensis is a leading Business Process Outsourcing (BPO) company that provides efficient back office support services to Fortune 500 companies and small- and medium-sized organizations around the world. It adds value to clients’ businesses by … [Continue reading]

Financial BPO: Growth and Trends in India

Financial BPO occupies a huge market share of 40% of the total $40 billion global outsourcing market. Financial BPO offer Finance, Retail Banking, Commercial Banking and insurance services. India, due to its educated talent pool, major … [Continue reading]

Can Bangalore be India’s global captive center capital?

Vidhana Soudha in Bangalore

The IT capital of India, Bangalore, is heading towards a boom in the sphere of global in-house centres (GIC) or captive centers. Global players are on their way to the city to enhance their presence in the expanding Indian market. From one of the … [Continue reading]

IT Industry to Witness Faster Growth in 2014: NASSCOM

nasscom logo

The multi-billion dollar IT industry of India is staring at a growth of 13-15% in the next fiscal year. This prediction was made by R. Chandrashekhar, the president of the software industry body Nasscom. He based this forecast on the future software … [Continue reading]

Japan’s Outsourcing Inc acquires majority stake in India’s Alp Consulting

Alp Consulting, Bangalore

As another evidence to the growing interest of the world in India's rising employment market, Japan-based staffing firm Outsourcing Inc has acquired the majority stake in Alp Consulting, a Bangalore-based hiring firm which has provided employment to … [Continue reading]

5 Topics Taught To Agents In Call Center Training

telemarketing agents. Image source holldon.com

Customer-centricity, enormous volumes of customer requests over telephones has given rise to a need for call centers. Cheaper labor market along with big English speaking population has made India a home to many call centers, local as well as global. … [Continue reading]