Research Reports by CIO

  • 10 Outsourcing Predictions for 2008 (and One to Grow On)
    It’s been a dynamic year in the information technology outsourcing industry. The Indian rupee rose to record levels while the U.S. dollar declined against most major currencies, impacting global IT service providers and customers alike. Merger and acquisition activity went into high gear (with the exception of poor Affiliated Computer Services, which tried—and failed— for the second time to go private). The consolidation activity was most notable for the inroads Indian providers made into the U.S. market by buying local providers. And Mumbai-based Tata Consultancy Services announced a $1.2 billion IT service deal with The Nielsen Company, technically the biggest offshore contract to date, hinting at the increasing maturation of the outsourcing market. Buyers of IT services also began to look beyond India to balance their offshore outsourcing portfolio, from Shanghai to São Paulo and more than a few spots in between.
  • India’s Greenest Outsourcer?
    Indian IT services provider ITC Infotech is touting its carbon-neutral status as a selling point. And that corporate focus on sustainability has the potential to woo new IT outsourcing customers away from less green competitors.
  • Outsourcing Vendor Genpact Makes Mexico a Passage to India
    India-based outsourcer Genpact has greatly expanded its Mexican operations in the last year, focusing on lower-end business process outsourcing instead of IT services work. The former GE unit calls Mexico a gateway to India offshoring and a “nearshore” alternative for BPO and call center work.
  • Five Steps to Take If Your Outsourcing Service Provider Is Sold
    Merger activity is on the uptick among IT service providers and experts say the industry is ripe for more consolidation. Here’s how to protect your company if your outsourcing provider is sold.
  • How to Make Offshore Outsourcing Deals Withstand Crisis Situations
    Globalization is suffering from economic, financial and political challenges. IT organizations can improve results and mitigate risks by revamping offshore strategies. Implementing globalization no longer creates automatic competitive cost advantage. While nearly all companies have globalization programs, most were created randomly and reactively without strategic consideration. To gain competitive advantage, companies must strategically engineer the integration and synergy from service providers.
  • Want Innovation from Outsourcing? You Have to Pay for It
    To get new ideas from your outsourcer, you have to be willing to rethink your approach, including how you pay for the services.
  • The Next Wave of Globalization: Offshoring R&D to India and China
    The globalization of research and development is already under way. Two Harvard researchers explain what’s going on, and why the research and development done in China and India is not all bad news for U.S.-based companies.
  • Offshore Outsourcing: Can This Captive Center Be Saved?
    Executives with captive centers in India are starting to wonder whether it’s time to offload their offshore assets as GE did and Citigroup is reportedly doing. But Cliff Justice, an expert at EquaTerra, says that most captive data centers can be fixed.
  • Outsourcing Vendor Genpact Makes Mexico a Passage to India
    India-based outsourcer Genpact has greatly expanded its Mexican operations in the last year, focusing on lower-end business process outsourcing instead of IT services work. The former GE unit calls Mexico a gateway to India offshoring and a “nearshore” alternative for BPO and call center work.
  • Outsourcing Continues to Rise, “State of the CIO” Data Show
    Nine of out 10 corporate heads of IT outsource some functions, up from 85 percent a year ago, yet very few outsource the majority of their IT operations.
  • Communication: The Holy Grail of Outsourcing
    It is striking how most everyone will insist that communication is a key activity to successful outsourcing. So why the heck can it be so darn hard to make people within an organization understand what is going on? And why is it so hard to have clear-cut communication between the outsourcer and the outsourced?
  • Security Secrets of Outsourcing
    Today, mitigating outsourcing security risks is more important than ever. Burton Group Analyst Diana Kelley offers tips on determining risk levels, monitoring your vendor and negotiating service level agreements.
  • What The World Is Flat Means to IT Outsourcing
    Nandan Nilekani, CEO of the outsourcing firm Infosys and the man who inspired the phrase “the world is flat,” is pushing a new mantra that could become just as universal. Relaxing on the couch in his Bangalore office, Nilekani points out that his own company has offices in 39 countries around the world. And it’s not alone. Wipro, another large India-based IT services company, has eight offices in Europe alone, and TCS, the IT services arm of the Indian conglomerate Tata, has 10 development centers and 10,000 consultants in the United States and Canada.
  • How to Create a Good Relationship with Your Indian Vendor
    Despite the threat of commercial ascendancy from China, Russia and others, India still leads the pack as an offshore outsourcing destination, and its global presence is only growing. You need your Indian vendors’ expertise, you entrust them with many of your company’s secrets, and you depend on them for profitability. A good relationship benefits you both. But relationships are tough to build in the best of circumstances, and when you bring cultural differences and distance into the mix, misunderstanding and frustration can arise on both sides. Here’s how to bridge the U.S.-India cultural divide.

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