Poland has been emerging as one of the best locations for business outsourcing. Owing to its talent pool of technical experts and qualified workers skilled in various languages, it has drawn the attention of enterprises that require services in the knowledge activity domain.
Due to its high-knowledge environment, Poland fits the bill of a standard Knowledge Process Outsourcing (KPO) service center. In particular, with regard to research and development (R&D), Poland is an attractive outsourcing destination for companies that demand quality services in cutting-edge technology.
The main skills that are required in the KPO sector include scientific knowledge as well as language skills. Poland has an extra advantage when it comes to language skills, which has proven to be a crucial factor in KPO operations. The country is usually preferred by investors due to its expertise and command over non-English languages. A percentage of the workforce is skilled in German apart from the capability to handle French and Russian languages.
The Association of IT & and Business Process Services Companies (ASPIRE) in Poland has estimated the shared service and Polish BPO sectors to be worth $3.4 billion in the year 2012. This was an increase of 20% from the figures for the previous year. The KPO sector accounts for about 6% of the business outsourcing market in Poland. However, this is a minute figure in comparison to South Asian countries such as the Philippines and India. In these countries, the BPO market has a value of $10 billion on an annual scale.
Inimitable features impart strength to KPO in Poland
Several unique features of Poland give an impetus to the KPO sector. Its geographical proximity to prime clients like France, Germany, the United Kingdom, and the Netherlands make it a much sought-after outsourcing destination. As mentioned before, the language capabilities of the workforce play a pivotal role in bringing in business to the KPO sector.
In addition, Poland is one of the members of the European Union, which guarantees intellectual property (IP) rights to any company that sets up business in that country. The Polish government offers tax incentives to outsourcing firms, which has also been a major boost for the KPO sector.
All these factors have propelled the country to a ranking of 10 on the Tholons list of top outsourcing destinations in 2013. Krakow in Poland rose by one place to reach this position in the list of top 100 outsourcing centers. This has earned it the unique distinction of being the first city in Eastern Europe to make it to the top 10 outsourcing destinations.
The overall KPO scenario in Poland appears to be positive with key outsourcing centers emerging from various regions in the country. Other cities in Poland such as Warsaw and Wroclaw have moved up three places on the list. The new IBM center for security operations that has been set up recently in Wroclaw is indicative of the rapid progress achieved in the KPO sector.
Several inimitable aspects of Poland combine to yield a range of wide business opportunities for the KPO sector. All the untapped reserves should be utilized in the right direction for advancing the prospects for outsourcing operations in this nation.