Traditional methods of hiring involved some tests and interviews that would contain some typical questions for the purpose of evaluating the skills of the candidate. Managing personnel also followed well-known practices in the outsourcing industry, in this regard. The workforce was evaluated mainly on the basis of their skill set and their prior experience.
Job hoppers were not encouraged. Employees whose job records showed a prolonged break were often rejected. However, new research and trends in the outsourcing industry indicate that these methods do not prove to be very effective when it comes to setting up an ideal workforce.
The domain of workforce science has been filled with bustling activity in the recent past. It is a useful technological tool for measuring and managing employees to improve productivity. It aids in detecting and putting to efficient use the talent and skills of workers. It enables outsourcing companies to optimize the human resources in hand and streamline them effectively to yield the best results. Thus maximum output can be produced for the choice of making wise investments in the human resource capital.
Information and data surrounding the workforce act as a valuable tool to companies. For instance, in December 2013, IBM acquired a recruiting and training company called Kenexa. The value of the acquisition was $1.3 billion. Kenexa has a team of researchers and psychologists specialized in the field of industrial organization. The total number of members is more than 100. This company conducts surveys and research on a wide population of job applicants. It carries out assessment on managers and workers with figures reaching 40 million in a single year. This treasure-trove of data in addition to the HR evaluation skills of the staff was what probably drew IBM to go ahead with this acquisition.
Integration of HR and technology results in effective evaluation
Employees as is the case with all other people leave digital signatures all over the Internet. Social media have an inimitable role in the life of the workforce. Be it fresh job applicants or experienced professionals, everybody is hooked on to the online social life.
Outsourcing companies have come up with unique ways to assess candidates’ skills and other psychological parameters that will help in determining whether they can deliver the required services needed for a task.
In addition, some managers set the system in such a way that they will receive alerts when an efficient worker updates her profile on a social networking site such as Facebook. This forewarns managers to initiate a discussion with the employee and prevent attrition as a result.
The core of this science is the innovative capability to integrate all the data and tools to produce an optimum result. All information regarding individuals that reflect their psychology which in turn holds the key to their working trends has to be analyzed in the appropriate manner. The results of the analysis have to be channelized towards yielding maximum productivity. Designing new models based on this cache of valuable data will be the first step towards forging a perfect workforce in the outsourcing industry.